Hotels near Arboretum and the dissolved and field indicative, Medina

Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.

The hotel location was very convenient! Just 200 meters away from the Masjid Nabawi. Very clean hotel. The pillow, bedsheet and bed were comfortable. Friendly and helpful staff. Really enjoyed my stay! Wifi connection & breakfast was good too. Overall I’m fully satisfied and definitely come back soon.

Very close to the masjid, reception service is brilliant, room slightly small, but worth the money. I would return to use this hotel. The room service was brilliant we had fresh towels, toiletries given to regularly, overall I will recommend

We chose this hotel as it is classed as a 4 star hotel and it is very close to the haram (5 minute walk from gate 7 and Al Salam gate bus stop). Unfortunately, the service isn't amazing, especially the cleanliness and standards. When we first checked in, everything was nice and tidy. However, in our 4 days stay, not a single member of staff came to clean the bathroom or take out the rubbish. We had to continuously call housekeeping for this to be done and even then the bathroom had not been cleaned. Other than this, the best thing about the hotel is that it is very close to the main road where taxis are easily available as well as buses and walking distance to the haram.

This is an astonishing hotel. The food cooked by chef zanati is fabulous. It is quite a convenient hotel because it is quite close to the blessed masjid Al nabawi. The room service is really good at they fulfill your requirements. I would 100% recommend this hotel. If I am ever in medina again I would love to come here

Easy and thankfully an early check-in, which gave us much needed time to go visit Haram and attend to prayers. I had a 2 bedroom overlooking the haram on one of the higher floors, and it was special. Rooms are generous in size, well appointed with amenities, and 2 baths, which is great when you have teenagers who also need their own space. The hotel was conveniently located to Gate 36 of the mosque (about 8 min walk from door to door) and better for men than women who had to walk a bit further to their entrance. Apparently, the hotel offers shuttle services as well, but we didn't need to utilize it. With government requirements and regulations opening the time we got there, it was getting busier and can only imagine how packed it would be at full swing. Lots of groups and tour buses can be rather overwhelming to get lifts/elevators at times. Plus, with so many nationalities and languages, it was a real treat to try and communicate, so always be patient and have an open mind. Easy to order Uber services or taxi from front of hotel. Starbucks for coffee lovers are also available at lobby. Food/breakfast service was fresh and varied, and we never had issues with the service or the quality. Only issue came into play when I was overcharged at checkin for the room and although I caught it a few hours later and brought it to receptions attention, it took an agonzing number of follow ups and empty promises before it was rectified at checkout. Even then, it was like pulling teeth and nearly made us late for our departure. Although the hotel team tried to be helpful, just bear in mind that the concept of speed and efficiency is not the same as in NAmerica. Overall, I would still recommend this hotel, even as an AllAccor member. I personally wasn't offered any additional benefits which in the grand scheme would not really have made a difference given that we were visiting one of the best places on earth!

The hotel is not too far to the Haram, just 15-20 minutes by walking and 5 minutes by car. The hotel also provides free shuttle half an hour before each prayer, but we did not take them. The reception were professional and helpful in a way. Overall, it's a good and comfortable hotel with an affordable price.

we went there during Ramadan and i know people will say the spiritual experience is more important but this is something i know i have to highlight as a warning to other pilgrims we were a party of 15 adults and kids arrived late at night we had booked 3 rooms when the receptionist and the porter said we could view the rooms first never done this in my life we went to see our room it was horrible so the porter offered us a different room not a upgrade as they are roughly all the same came down to reception the price had now gone up by over £150 to what we had booked on Booking .com which my wife queried so after a lot of arguing and another change of room we got the booked price the hotel is not nice needs a major refurbishment bathrooms have showers literally next to the toilet not a pleasant experience so watch out for price increases to what you book on plus untidy look

Near the airport, the hotel is new and the breakfast is good. Highly recommended.

It is a good thing that you are not a part of the problem and that you are not a victim of the problem and you are not a problem because you are the one that has to be the good.