Hotels near Alam Al-Wisam, Medina

Honestly a beautiful hotel, the staff were all very respectful, kind and easy to talk to especially Masum Ahmed and Al Ameen Sarker who helped us continuously during our stay!! We had the breakfast buffet included and it exceeded our expectations everything was well served and there was various options. We stayed for 3 nights and the Elaf al tawqa hotel made our experience easier overall due to how close it was to the prophets mosaue Allhumarik, can’t wait to return!

Lady Name Reema she deal with me She very nice professional in her job and caring her customer This is my 1st in hotel she try to give best available room and then she fallow everything is ok I feel proude you have staff to care customer I am very pleased and inshallah visit again Thank you so much

The room is clean and the biggest advantage is that it is close to the Prophet's Mosque. You can basically say that the Prophet's Mosque is right outside the door. The service attitude is average, the waiter's attitude is not good, and the bar is a little better. There are basically no daily necessities. I asked for a pair of simple slippers and asked for them repeatedly, but they said they couldn't provide them. What's puzzling is that I didn't pay. When I checked in, I took out my credit card, but they said it was not needed. When I checked out, I gestured the money and they also indicated that it was OK. I don't know whether Ctrip guarantees the subsequent settlement. We can't communicate normally due to language differences. If you need, please contact me! (^～^)(^～^)(^～^)

Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.

A very good location. Just a few steps to Haram. It is very convenient for those who travel with family.

Brilliant hotel with Brilliant staff, loved the 3 days we stayed there, location is good. Only a few minutes away from the Mosque, our flight was delayed and we lost our room, but the staff made sure we had a temporary room for a few hours before changing it to an absolutely stunning room, thank you Saja Al Madinah for a wonderful stay, will be staying there in the future

My room was very clean. But my 2nd day my room not tidy up at all even no drink to top up.other than that its ok

Not recommended Stay in another CLEAN hotel. The baby cot is extremely dirty and not to be used by kids. Room type Junior Suite not a regular room The rate includes Full board (buffet) however they sever room service instead and have limited options only 5 4 main course. So if you are staying for 2 or 3 nights You have to eat the same dish 2 times a day for your entire stay. The other 5 stars hotel here server open buffet. Just choose another hotel . Zero value for money Zero service You have to call three times to get the order/service (and it will arrive wrong after an hour at least)

The hotel location was very convenient! Just 200 meters away from the Masjid Nabawi. Very clean hotel. The pillow, bedsheet and bed were comfortable. Friendly and helpful staff. Really enjoyed my stay! Wifi connection & breakfast was good too. Overall I’m fully satisfied and definitely come back soon.

Stayed as our agent said it’s very clouded to masjidul Nabi which it is. The hotel from any lifts looks amazing. But that’s where it stops. The rooms are smaller than you’d expect for a ‘5star’ hotel. The rooms have fridges in but they do not give you and ironing board nor iron. It’s 14 stories and the has many lifts but can be quite annoying as when the lift stops on your floor the lift may be full and you then have to wait for another one. There is no azaan in the room it self but from outside the rooms you can hear the azaan. The breakfast is on the mezzanine floor. The breakfast has some different options that you’d expect. There is someone there that makes fresh omelette , fried eggs etc and waffles on request. One thing I’d recommend for the hotel if staff can ihave knifes on the table as it’s very hard to spread jam with a fork. The business centre has very old computers running on office that seems like a is a 97-2003 version. The computer internet doesn’t work and was difficult to use. The WiFi is so so. Can be better but wouldn’t complain if it can get the tablet or phone working, which it does but the buffering is annoying.