Guest User
August 21, 2022
I was incredibly disappointed with this hotel. The best thing going for it is the location. LOVED the location and it's really the only hotel in the area (Laureles). Sadly, I was disappointed with the facilities and the staff. To start, as soon as we walked in, the front desk lady was standoffish and it seemed like we were bothering her checking in. Then, when we got to our room, the air conditioning wasn't working- I asked for her to send someone up and they didn't. Again, I was clearly bothering her. Thus, the rest of our stay was so stifling (we were on the 8th floor and can't open windows) that we had to leave the door open at times just to get some airflow. The room was clean enough. Twice we weren't given any towels, which we had to ask for- which again, seemed like we were bothering the staff. The bed was huge, as was the shower. But the shower was in a room that sort of just flooded everywhere, including in front of the toilet. There was a safe and a mini-fridge. Breakfast was included, but was really awful. The food just wasn't fresh. We ended up going out for breakfast half our time there, which was disappointing. While we didn't use the pool (it says it's an extra charge), we stopped by to look one night and it's definitely not worth paying extra for. Overall, we absolutely loved the area- restaurants everywhere, safe, quieter and a great vibe, but I was incredibly disappointed in the hotel, especially the staff at the front desk. So unwelcoming.