Guest User
October 18, 2022
The staff was very rude and rude when calling to ask the check-in time, since it was not indicated in booking. Surreal that when I went to pay for the room after having booked using a credit card that I did not use and I used it here because I used it, I detected that they have used my data to make purchases in a store called Shein for a value of €267.72, presumably someone from the motel staff, since I never made purchases with this card and I had to use it to avoid having commissions from my bank, incredible!!! To make matters worse, after spending the entire afternoon worrying and taking steps to cancel the card and subsequently trying to claim the charge, I went out to file the corresponding complaint and grab something for dinner since we were no longer going to have dinner there (because we were afraid to pay with another card), when leaving with the car they asked me for the garage remote control and the room key, I refused telling them that my partner is staying in the room and I am going to go out for a moment and now I will return, they continue insisting without They wanted to open the door for me and I finally gave in to be able to leave and I gave them the control and I told them again that she who was inside had the key to the room and I couldn't give it to her, they opened it for me and I left. Two minutes later, my scared partner called me, who was taking a shower, and the hotel staff came into the room and told him that they thought we had left, apologizing, OUTRAGEOUS AND SHAMEFUL!! In short, a day that we had taken to relax and enjoy, turned into a nightmare!! Now this week I will dedicate it to getting up early before going to work to carry out procedures: bank to obtain receipt for the complaint, civil guard to file a report, again to the bank to file a report... new card with another number, which I must go the next day to the bank to pick it up… THE ONE THEY HAD TO ME, WHAT A SHAME!!
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