Popular Mecklenburg County 4-star Hotels

***Don’t book here for important events!!*** I came to this hotel for a wedding on Saturday June 1st. The wedding hosts had reserved a set amount of rooms with a discount rate when I booked a king room on April 10th. I had called on Friday May 31st to see if I could check in early, and I was instructed not quite and to try again the next day when I arrive from my flight and they might have a room ready when I arrive. I arrived at 11ish, I call and was told they updated my reservation but no room ready yet. I get there at 12 and I check again, no room ready yet. They said most likely a room won’t be available until normal check in time at 4pm. All this I could understand bc I was requesting to check in early. At 4pm, I tried to check in and was told that they oversold rooms and they did not have a room for me and had no idea when they would have a room. The wedding was at 6pm and I needed to leave at 5pm to make it on time. Crazy!! I was offered the transfer room in the lobby to change and get ready for the wedding but it was still extremely uncomfortable and I was even late for the wedding because someone else was using the room before me!! Fast forward to after the wedding, I get back to the hotel by around 11:30pm. Still no room!!! I was told the assistant manager was cleaning the room as all the housing staff had left for the day. There was even another gentleman in front of me who said he was waiting for 2 hrs for his room and also was told the assistant gm was cleaning his room too. He also told me the hotel overbooked by 11 rooms(which I can’t verify but I certainly believe). I proceed to wait another hour(!!) for my room to be cleaner. At this point it’s around 12:30AM, I’m extremely tired and cranky. Michelle the AGM comes down and informs me my room is ready, which the only positive thing about this horribleeeee experience was Michelle as I could tell she was frazzled with the mess that was left for her and from cleaning rooms, but she was still nice and understanding when I talked to her. And I guess the king bedrooms were all out as I was given a room with two queens just for myself. I definitely will not be staying at this hotel in Charlotte again, nor will I want to stay at any other Hilton Canopy since this seems to be an issue with the reservation system more than anything. Stay away if you have an important event planned for your stay!!

I like safety car park, and I get bedroom/living room are separated., rooms are clean, Staff and Night bartender very friendly foods is good. But breakfast price is not including coffee!! I not mind to pay $4 for a cup of coffee. But most hotels are breakfast price have coffee included (plus breakfast not a buffet.)

Overall, we enjoyed our stay. The location was convenient to shopping and dining. The hotel and room could have been a little cleaner, especially during COVID-19. There was a half used toilet paper roll and no extra roll available in the bathroom. There was no hand soap provided either.

We traveled to Charlotte for my 17 yr old daughter birthday. The hotel is next door to Southgate Mall. There's plenty of fine dining within walking distance of the hotel & the hotel has a nice restaurant in it as well. Room was spacious & clean. We also enjoyed time at the pool. I would book again for sure.

The room is nice and hotel is spacious - really fits well with the Hilton brand. Though the hotel is nice what really makes this place special is the staff. Charles (GM) woke up to personally assist me and Adarian (AS) stayed late, was so patient and positive !! You can tell they are a team at Doubletree!! I wish more hotels were like this!

There must’ve been some reason I chose this hotel after reading all kinds of reviews, and it must’ve been the price because it needs to be refurbished! The chair and ottoman should be given away for free because of all the rips ! If they took that out, the room would be better. The toilet is partway under the bathroom ledge for the sink. So that is very strange! Our TV remote was not functional at all, and our safe was in operable! I had to take all my jewelry and cash with me every time we left the room! On the upside, The cookie was great and the staff was super kind! There’s not a real easy way to get your luggage from your car to the room unless you park by the main entrance and unload. We had asked the clerk to fix the two issues while we were gone all day. When we got home at 4:30, nothing had been done . This hotel does not measure up to the hotel chain I have stayed at in the past! I really did appreciate the peloton in the gym! Paper napkins instead of towels were provided though. I did have a great night sleep, and I really liked the bedding! Pillows were nice and fluffy and there were four on my double beds just for me! Hubby slept great to in the next bed.

We absolutely LOVE this hotel!! The views are unbeatable, the location couldn’t be better, staff is kind, the list goes on. We checked in really late (honestly 4am Wednesday when we were supposed to be there the night before, but no one seemed annoyed and the staff was WONDERFUL.) I couldn’t recommend this hotel enough. I included a picture from the bed of the sunrise!!

Whether visiting for work or play immerse yourself in the sophisticated, European-inspired design of AC Hotel Charlotte SouthPark. Created to allow busy travelers to relax, focus & connect with others, our hotel is 6 miles from the heart of Charlotte and 11 miles from Charlotte Douglas International Airport. The SouthPark Mall, Mint Museum and Blumenthal Performing Arts Center are also a short distance away. To explore our beautiful city, stop by the front desk to use one of our complimentary bicycles. Tech-friendly rooms offer spacious layouts with open-plan closets, free Wi-Fi, water and refrigerators. Start your day with breakfast at Cordial or join us in the evening for craft cocktails and tapas at AC Lounge. Maintain your workout routine at our 24-hour fitness center or unwind at Cordial, our rooftop bar. Two innovative media salons and versatile public spaces are perfect for small groups. From check-in to checkout, AC Hotel Charlotte SouthPark enables you to connect to Charlotte in a whole new way.

We booked this hotel only because I have been an IHG member for some time and saw this availability. We usually stay at a Hilton/Marriott brand but decided to do something different. Valet and check-in went smooth, and the rooms are extremely clean and well taken care of. After taking a shower later that evening, I heard this noise, and I thought I was back in the 80's during my party/club days. We were on the 18th floor and the roof top bar is on the 19th. LOUD! I quickly called the front desk and the nicest receptionist ever apologized, immediately found us another room, and sent help to assist with the move. Awesome. Everyone from the valet to receptionist, to the event coordinators were very helpful and understood that we were guests. Good service makes a huge difference. Great place to stay, we will definitely be back. Highly recommend this property

We had to move multiple rooms due to roaches. 4 out of the 5 days we were there we experienced roaches in the rooms and hallway. The final night the whole hotel didn’t have any power. We understand that wasn’t the staffs fault but they were not considerate and did not help improve the situation and made sure we were aware they would not compensate for this in any way. We had to sleep in HOT rooms due to no power and all our food we had purchased spoiled. The hotel was not willing to assist with anything. We were not able to shower after we came back from the beach and some of our party had to pack their items in the dark due to a 6:00 am flight but the hotel was not helpful with assisting them with any flash lights or anything. The next morning we were getting knocks on the door by hotel management saying due to the power outage we had to leave. So we packed up all our stuff (we have an infant with us as well so we had quite a bit of luggage for 5 days) the hotel said we could go to a sister hotel down the street. We load everything up to go to the sister hotel just to be told we would have to double pay to be able to have a place to relax a few hours befor our flight (we also still needed to shower from the beach the day before). I wasn’t going to pay for 2 hotel rooms so we called the double tree to see if they would give us credit/pay for the 2nd hotel since they kicked us out and they tell us the power had just come back on. This whole experience has been the worst vacation I’ve ever had. Even though double tree said we had to leave due to the power outage there were still about 50 cars in the parking lot and nobody else was downstairs leaving, only us. The staff were all sitting around on the couches not even concerned about the guests.