WoodSpring Suites McKinney

Great for location, service, and price.

Clean!

WoodSpring Suites McKinney bills itself as an “extended stay hotel”. They keep prices low by keeping frills to a minimum. A two burner stovetop, a full sized fridge/freezer, a microwave, and a large single basin sink come standard. Bed and bath linens are provided. Cooking/eating utensils, however, must be provided by the occupants. Dishwashing cloths and detergents must be also provided by the occupants. We found a bar of hand/body soap in the room upon check-in but no hair products were provided. Others may take issue with what I outlined above, but, as noted, they keep prices low by keeping frills to a minimum. There’s a Target and Walmart just up the road for folks to pick up travel size shampoos, conditioners, dish soaps, inexpensive pots/pans/cutlery/plates/bowls and whatnot. It all averages out in the end. Less than $90 a night for no-frills at WoodSpring McKinney, or $129 or more per night elsewhere for more frills. All that said, we stayed one night during a visit to McKinney for a festival. Cecelia at the front desk was awesome. Our only request after check-in was ,”is there an ironing board and an iron we can borrow?” She made both available within minutes. Upon returning them I noticed the time of day and asked if she ever gets a chance to sleep. Cecelia is a pro. She works some really grueling hours and she had a smile on and a positive attitude each time we interacted with her. I don’t know her official capacity at WoodSpring Suites McKinney, or her actual job title, but I sure hope the people who run the place show her plenty of appreciation. She is one of the most special most dedicated hotel front office people I’ve ever encountered. They lucked out when they hired her.

From the start, my experience with this hotel was unusual. While booking online, the site noted the front office would close at 10 PM. Since I was arriving closer to midnight, I called ahead and was told check-in at any time would be fine. However, during that call and again upon arrival, I was reminded no less than four times that check-out was strictly at 11 AM. I respect the policy, but the repeated emphasis felt excessive. We arrived around 1:00 AM just looking to rest before continuing our trip. Unfortunately, around 6:00 AM, we were abruptly woken by the sound of water. It was raining, and we discovered a significant ceiling leak near the window. The floor was soaked, and the noise woke up my entire family. We called the front desk for help, but no one answered. Later, when we spoke with the staff, there was little acknowledgment of the issue. No room change was offered, no assistance provided, and not even a partial refund suggested for the clear disruption. It felt as though our concerns were brushed aside. All we wanted was a safe, clean place to sleep—but instead, we were left frustrated and tired. The condition of the room only added to our disappointment. It was outdated and clearly hadn’t been renovated in decades. Sadly, I won’t be returning, and I can’t recommend this hotel to others.

Management was a joke charged me without telling Terrible management needed to talk to the manager about a charge that was put on my account without speaking directly to me about it first then asked to speak with her to only be told that she was there but wouldn’t not talk to me because she was in training until mid February the assistant manager was an absolute ass about the whole situation it was the worst wood springs I have ever stayed at

Lady was rude and it stunk and noisy