Sheraton McKinney Hotel

I would love to give Kasra at the front desk a public thank you for being such a great host. I spend roughly 150+ nights a year in a hotel traveling for work. The fact that he and his co-worker always greet me and remember my very basic requests goes so a long way for me. (I'd like to apologize to his co-worker as I can't remember her name right now; her card was not represented on the bell desk.) Anywho... Service at this hotel is top-notch. The bartenders are extremely friendly and respectful, the cleaning staff is on point, and the breakfast team makes great food. If you're here on business in the north Dallas area, this group of people will take care of you. Giving mutual respect to this staff has clearly been noticed, and I feel more welcome here than at any other Marriott in the country.

The Good: Free parking. Pool and gym. Nice bar and restaurant on the premises. Room was very comfortable and clean. Housekeeping was very good. In room coffee machine and a safe. Mini fridge. Iron and board. Club lounge. Property is very nice and many restaurants near by. Staff were very friendly and respectful. The Bad: Lounge coffee machine was out of service a few times. Lounge at times was unattended and lacked napkins. Some carpet ripping in the hallway, maybe they are due for replacement.

This was our 2nd time staying here and we just love it. Everyone is so nice, the rooms are so clean, and its quiet.

Quite, clean room with comfortable beds.

Not great but still good. My room lacked a few supplies normally there. Bed was excellent. Room is good size. All in all id stay again.

No internet or information! There was an issue with getting into our rooms which was OK but then we noticed that people who came in after us were getting their rooms before we did. Two of us asked about the rooms and finally one of our party went to the desk and confronted them about the room and one appeared. I was never able to use the internet. My only choice was MarriottBonvoy but it wasn’t a secure network and wasn’t the guest one. There was no phone in the room. OK I get it, but there was no information about the hotel or phone numbers. Very frustrating. I couldn’t search for restaurants or look at emails. Again frustrating. I had a problem with the blow dryer and requested a new one. I was told one would be brought to my room. It never came. I was able to figure out why the previous one stopped working and fixed the problem. I was not overly impressed.