Hampton Inn & Suites McKinney

This hotel was filthy, couch and sofa both stained. Paint and plaster falling off walls and ceiling directly over my bed and in bathroom. Stayed 3 nights, room was never cleaned, had to track down my own towels, shower shampoo, conditioner and body gel all completely empty. Tried to contact management, they never seemed available. I never leave negative reviews, but, stay at your own risk. Truly an awful experience.

Found previous occupants vibrator between the 2nd & 3rd shower towel. Found a dead bug in the ice bucket. Coffee maker had debris in the water tank and looks like it was never cleaned out. Shower didn't work properly, had water coming from faucet and shower head. Tiles in the shower were not clean. Tv screen looked like it was wiped down with dirty rag. Microwave dirty. Front door had large gap.

Where do I start? I would give it a zero rating if I could. Bedding: My blanket and sheets had a disturbing yellow stain on it, unfortunately did not realize until the end of my stay. I had terrible breakouts each morning; I’m allergic to dust mites so I’m sure my bed was covered in them. I showered thoroughly each night, but it wasn’t until I left that the itching and rashes started to go away. Cleanliness: So much dust was found: around the finger piece to open/close the bathroom sliding door on top of closet clothes bar, toilet paper holders, corners and crevices of surfaces in bathroom and room, etc. Stains on walls and carpets. And I must note again the bed , as mentioned above, had unforgiving yellow stains near the head of the bed and I cannot stress enough that I was extremely itchy abs broke out from the bed. Staff: Was greeted by a nice, but not sanitary gentlemen in the evening. Meaning he was kind, but would constantly rub his nose with his hands while typing on the keyboard and activating the room cards. Additionally after activating each card, he strangely held each card to his stomach. Other things to note: - Sink was appalling. It’s a light pressured small water faucet. Terrible water flow, and the functionality of the knob was not ideal. - TV/remote did not work properly. Once I used the “guide” button, it was game over. It would not stop automatically scrolling down itself and I couldn’t exit the guide for the life of me. Even turned off and unplugged tv in hopes of restarting. Turned on to the down-scrolling guide page, even after a while day. - USB port did not function, and very little charging options near the bed. Overall, I was extremely uncomfortable during my stay here at the Hampton by Hilton in McKinney. I typically enjoy getting away and staying at hotels, but I honestly could not wait to leave this place because it was just so dirty and poorly maintained. Moreover, I’ve read the reviews and comments left by the Guest Relations Manager. I’ve seen the same one of two copied and pasted response templates, lightly edited to fit the content to respond to a complaint Scroll down and see for yourself if you’d like. It genuinely does not seem management takes feedback that seriously. Do yourself a favor, just go elsewhere. I do not recommend at all.

This hotel is showing age. Nicks on furniture, carpet stain spots in room, mattresses had large dips and badly need replacing. Ice machines were not all working. Breakfast foods were barely warm. Waffle makers worn out. Handles so loose you could not flip them. Over priced for condition. Staff was nice and helpful. I asked front desk for toothpaste and they had none. Housekeeping was not the best. Hair on walls in shower, high dusting was not being done, not being vacuumed completely. Until they do a remodel I would try one of the other hotels in the areas.

Plenty of other places around the corner. We checked in and the bed was disheveled as if someone had just slept in it. Front desk said a lot of different things but never explained how or why. We had to change the bed ourselves. Nasty stains all over the bathroom. Breakfast was gross and they ran out of breakfast several mornings. So many better options down the street do NOT waste your money here

Hotel was nicely appointed however...... Absolutely horrible response to the fire alarm going off in the entirety of the hotel during the early morning. The one front desk person was overwhelmed and clearly was unsure of protocol or procedures. Breakfast was being served as normal. No direction from hotel staff and of course guests did not take this as a serious threat. Alarm was on for 40 minutes before Fire personnel arrived. Someone needs to provide training and direction. Had this been a fire or significant carbon monoxide event outcome would have been tragic.

My wife and I spent two nights at this hotel in November 2023. This was one of 12 stops we made during a 3 week road trip. This was clearly the worst place we stayed. The Hotel simply needs to shut down and renovate. The room was musty smelling, and the walls throughout the facility are torn and frayed. Heck, there was even a scuff mark on the ceiling in our room!! How do you do that? The bed slept fine... but other than that, it was a nasty stay. Also, per the staff, this Hampton Inn does not recognize Hilton Honors (although there were parking spaces for Diamond out front) - we were told that the hotel didn't recognize anything to do with Hilton Honors... glad we brought our own water!

My wife and I have stayed several times in the past at your hotel. This time we stayed in Room 218, July 26,27. The front desk (Justin Katter) was very friendly and courteous. I would like to discuss the cleanliness of the room. In the evening when pulling back the covers there was blood spots on the sheets and dirt on the top comforter. Justin was very kind to get other sheets and a top comforter . The sink in the restroom had no hot water and the tub when you pulled the lever for the shower the water in the tub spigot never shut off , it kept pouring out. I know its an expense but the carpet , even though it may have been vacuumed ,still needed a shampoo or replaced. No doubt the General Manager will address to housekeeping /maintenance these issues. In no way am I trying to derogate the complete facility. Just an observation from the room we were staying in. We did appreciate the kindness of Justin K. at the front desk. He is an excellent employee in our opinion. Keep that one!