Best Western Plus McKinney Inn Suites

In the past years, I have stayed here 4 times each has been than the first time. Staff was friendly, quick check in, rooms are comfortable, my family enjoyed the pool while I was at work, it was a business trip. I will stay here again when in the area

Extremely unhappy I had a reservation at the Best Western Plus in McKinney Texas for the night of May 3rd 2025. We were running late so I telephoned the hotel at 8:30pm on the 3rd to explain that we wouldn’t be there until just after 9:30pm and was told that was no problem. We arrived at the hotel at 9:45pm, and as my wife has great difficulty walking, I dropped my wife off at the reception then parked and carried our cases into where she was sitting. When I went to check in, I was told that the elevator was not working and that unfortunately our room was on the 3rd floor. I explained that my wife has difficultly walking and that she couldn’t get up the stairs to the 3rd floor and was informed that we could cancel our room. Put yourself in our position, we were both tired, it was 9:45pm on a Saturday night and we didn’t want to have to then try to find another hotel room and take all our luggage back to the car. We reluctantly said that we could take it and could someone help us get our luggage up the stairs. With a smile, the girl on reception said that there was nobody to help, the stairs were along at the end of the corridor, but at least our room was near the stairs on the 3rd floor. My wife struggled to make it to the stairs at the end of the corridor and I had to make 2 trips just to get my luggage upstairs before helping my wife up to the 3rd floor, by which time she was crying in pain from climbing the stairs which took us over 15 minutes. At 2:30am, my wife was in so much pain and that she needed to go to an ER, so we struggled to get our luggage and ourselves downstairs, checked out and into the car. Needless to say that I am disgusted with our treatment, especially when I found out by another guest at the hotel that the elevator had been out of operational for 3 days! That would have been plenty of time for the hotel to alert incoming guests to the issue, plus when I called to say that we would be late arriving, they could have easily told me then that the elevator was not working, giving me a chance to find somewhere else.

The elevator wasn’t working and they didn’t have any room available in the 1rst floor