Latest Reviews for McKinney Hotels

Fairfield Inn & Suites Dallas McKinney
4.6/578 Reviews
Had higher hopes with this being a newer hotel..... Check-in.......arrived to hotel around4:30PM (after checkin time). Walked in, no one was at the desk. Stood there almost 10 mins until someone came up - she apologized and said she was talking to someone she hadn't seen in awhile....um, you're working the front desk. Maybe you should make sure your station is manned!? Room - basic room - modern feel, clean. Nothing fancy (which is fine by me) Market cafe store......went downstairs to get a water....again, no one was at front desk...stood there about 5 mins til someone came. Then I felt like I was being a burden to her. Would have probably been longer if the phone wasn't ringing which is the only reason she came out from out back in the first place. Room TV - had issues with Netflix. I logged in no problem, as I do in many Marriott locations. Netflix would only run 1 min max til it just would kick out to the Marriott Bonvoy main menu. Tried 3x, then turned off TV and tried again 2x. Didn't work - 30 secs max on Netflix now. I called the front desk and they sent someone up. The guy barely spoke English, and my lack of Spanish didn't help, but we survived via Google Translate. He messed with the TV and said there was an error and he couldn't fix it. It's now 10pm, and I'm tired and really just want to relax and go to bed! This is a NEW hotel - how are things not working right now!? He told me he would let the front desk know. No call, no apology, no offer of changing rooms so I could watch tv. I ended up watching tv on my phone! There is a beautiful new tv in the room, and I couldn't use it!!! Overall, the hotel is new and clean, but don't have ANY expectations beyond that. I can't explain how disappointed I am with this property, and honestly shouldn't even be under the Marriott name. I have Gold Status with Marriott and have stayed at many Marriott properties. I would NOT stay here again - customer service is SOOO very important, and this place just doesn't have it.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.