Home2 Suites by Hilton Atlanta South/McDonough

Avoid this run down place at all costs ! I should have listened to reviews first On road travel I called ahead as I was concerned of poor quality rooms I ask for a clean fresh room and I got the total opposite ! Arriving 11 on no extra pillows, running around late at night trying to get them no soaps in bathroom , dripping to my wash teeth cracks in walls and a dinghy Room , awful ran out of there at 6 am , there are so many great hotels I’ve used in McDonough . avoid this place staff and manager have no interest

The highlight of our stay at this hotel was the young lady at the front desk, Kenya. She was incredibly sweet and very helpful. Unfortunately, our overall experience was less than satisfactory. The hotel itself is in poor condition, with dinged-up and dirty walls. This lack of cleanliness extended to our room, where the floors, walls, and shower were not clean. Upon entering, we found the floor sticky. The kitchenette lacked dish soap, the shower gel was empty, and there was only one washcloth provided. Additionally, there was no bedding for the pull-out bed, so we had to go downstairs to get it. Thankfully, Kenya was able to find some in the laundry room and also provided us with extra towels and washcloths. We left early at around 6:15 am, and when I went to prepare coffee in the lobby, I found there were no cups, and the coffee was room temperature, indicating it had been sitting there for hours. Fresh coffee should be available after 6 am. The ice maker on the third floor was also broken. As we were leaving, we noticed the swimming pool's condition, which was disgusting. While I understand that oils can form on the surface after several people use the pool, it was still repulsive. Maintenance and housekeeping need to improve their efforts to maintain the hotel. On a positive note, the beds were comfortable and provided the rest we needed during our long road trip. The area around the hotel was nice, with plenty of shopping and restaurant options.

Absolutely incredible customer service!! From the front desk, to maintenance, to housekeeping..,etc. I travel a lot and this was the friendliest staff I’ve encountered! Huge thumbs up to the manager Tiffany! She went way above and beyond to make sure my stay was perfect! I also had an amazing encounter with their regional manager that was there today (wish I caught her name) She was incredible and had so much pride in her staff and represented her company with upmost respect! My deepest appreciation for the entire crew!! Can’t wait to return!

Filthy pull out couch, old comb and crumpled sheet and no sheets blanket or, pillows or blankets. No shade in the large window, parking lot light shone in all night. No silverware in the kitchen, pool water was cloudy. Breakfast awful, milk was spoiled, no coffee at 8 am, not replaced at 9 am. I will still gladly pay the $75 pet fee because he was clean and well behaved. I feel I should be reimbursed for the 57000 Hilton Honors points I wasted on this “Premium Room”.

This property is in need of a remodel, two members of the staff even said that to me. The door lock system is a concern. I started out trying to use digital key, but it didnt work. The front desk said that when that happenens they have to give the guest a master key to get into their room. I guest they teust you wont use the master in other guest rooms too.

First, in my first week there I had a huge roach walk into my room under the door to then disappear. I did find him later that night under my pillow as I prepared to go to sleep. I’m sure they will know me by this story. I killed it and left it for housekeeping and maintenance to see while they cleaned and fixed the bottom door rubber. My next issue is the house keepers all barely spoke ANY English. This is unacceptable as communication is key to share what you need. I went three days with no housekeeping once. I had to plead with management to get someone to clean the room at 5pm on the third day. They offered no compensation for the roach issue, even after saying they would, nor the housekeeping issues. I guess I got what I paid for. It’s strange because outside of those issues, the normal staff were all professional and I had no issues there. There was one exceptional housekeeper that used translator app and ALWAYS made sure everything in my room was good before leaving. The manager for the most part was very professional, not that there was any unprofessional moments, but I would have appreciated not having to beg them to clean my room that day after asking multiple times since the morning hours.