Lions Gate Hotel

My daughter's volleyball teammates had much better experiences at other hotels, we do not recommend staying here. There is no customer service at the front desk, they were all teenagers. We had a kitchenette suite with a pullout sofa. It only had a mini fridge and there were no plates, cups, utensils or pans so we couldn't use the kitchenette. The sofa bed had no sheets or blankets so we did not use that either. Three of us slept on one bed. We were surprised that they cleaned the room but they only provided 2 towels, we asked at checkin for towels and sheets and blankets and they NEVER came. We asked five more times for towels and finally were given 2 extra washcloths it was ridiculous. They never said that they were out of towels, they kept saying they would bring them over we kept waiting and waiting. My husband had to use my towel for the one shower he took over three days. We asked for a refund but the manager was never there. We were told a manager would call us but we never received a call. Also Saturday night a prom was held at the hotel and the parking lot was full so we had to park across the street and it didn't feel safe for my 13 year old to go to the pool or walk with her teammates as there were high schoolers drinking in the parking lot. Her team had to be at the tournament at 7 am so we did not get to eat breakfast at the hotel as it starts at 630. We travel a lot for the kids volleyball and basketball and this was the worst hotel experience we have ever had.

I was in town for my 12-year-old’s volleyball tournament and chose the hotel as it was close to the venue. The pictures on the website and the reviews were decent so we gave it a try but regretted it almost instantly. We arrived at the front desk to be met by an unfriendly person dressed so casually that we weren’t sure they actually worked there. They clearly are not well trained as there was no nice welcome, help or information. I had upgraded to a suite and we could not believe what bad shape the unit was in– streaks on the wall, broken furniture, stains on the bedsheets. It was really a massive letdown. I called the front desk immediately and asked for the manager as I was prepared to leave for another hotel but was told that she’d already left and they said there was nothing that they could do, so we had to rough it out. To make matters worse when we got back from dinner there was a party going on next-door with loud music and people shuffling in and out till late in the evening, and I mean a substantial amount of people so it was tough to get to sleep and we felt unsafe. In the morning, I went back to the front desk as we checked out to ask for the manager and I was told that Erin would be in touch with me if I left my cell number which I did but she never called. The next day I called again she still wasn’t there and again for the next few days and no one ever called me back as I was trying to get a refund for what was really a bad experience.

This place is so nice

Great for the price Nice room clean comfortable