Casa de Palmas, Trademark Collection by Wyndham

Check-in/check-out was efficient. 3rd time staying here and always enjoy the view. Stayed in Standard King this time and prefer the Courtyard view King room. It wasn't available this visit. The patio is nice to sit on. All personnel at the hotel are very nice and helpful. Room was just a little humid. It is an older hotel with Historical marker at the front. So, don't expect it all to be perfect. It is still a great place to stay.

This was my second stay at Casa de Palmas, and I continue to choose it for work trips thanks to its convenient location. During this visit, I experienced an unexpected issue—my room’s key card reader stopped working due to a dead battery, and I got locked out. While it was certainly inconvenient, I was genuinely impressed by how the staff handled it. The front desk team and maintenance crew were all extremely professional, courteous, and quick to help. They kept me informed, apologized sincerely, and worked efficiently to fix the issue. When the key card problems continued, they didn’t hesitate to move me to another room to ensure I was comfortable. The building is older, so the occasional issue is understandable—but the level of customer service more than made up for it. Overall, a great stay with standout hospitality. I’ll definitely be back on my next work trip.

It was an amazing hitel neice staff friendly and rooms clean

Normal review would note that's it's comfortable, with a look that is south Texas, nice mattress and extra pillows. But THIS review is focused on the staff. Not only were they excellent during normal service, but in a minor emergency prepared and quickly helped. We have been coming off and on for 20 years for the hotel. We will continue to ONLY come here for the staff.