Hotel Real de la Sierra

Two blocks from the main plaza right down the street very convenient. Lots of restaurants and amenities nearby. Very comfortable bed. Plenty of hot water. Staff was pleasent and super helpful.

The few positive aspects of this hotel are negligible against the numerous negatives, as detailed below. Whenever I travel, I try to book direct because eliminating the middle man, so to speak, should be a win-win situation, as the hotel wouldn't have to pay booking fees to a 3rd party, and I could get a better rate. Apparently the management of this hotel lacks common sense though. In Jan 2025 I contacted Hotel Real de la Sierra in Mazamitla in order to book direct. They quoted a 25% higher price than that offered for the same room via a 3rd party! Moreover, they tried to pressure me to book at the higher rate right away by saying there was only one room left, when in fact the 3rd party website showed that all their double rooms were unoccupied! Lying to my face, and doing it stupidly. So obviously I booked the room via a 3rd party website, with payment at the hotel (757 Mxp vs 941 Mxp quoted by the hotel). Then I contacted the hotel asking if credit cards are accepted. The person who responded said s/he only deals with quotes and reservation, and gave me another number to inquire about forms of payment. Clearly the left hand doesn't know what the right hand is doing. Completely disorganized. Upon my visit , I repeatedly tried to get a logical explanation for the lack of common sense from the management, to no avail. I tried to negotiate a better rate for longer stays, and was told they would honor the price offered by the 3rd party booking site. But for the same price the 3rd party booking site offers bonus points, so why would I book directly with the hotel??? Makes no sense at all. Rosalia, the hotel manager, and her husband are simple but shrewd people , and they obviously believe that foreigners are dumb. I asked if there was a bus to Valle de Juarez; the manager's husband told me there was no public transportation to Valle de Juarez and told me to hire a taxi (250 Mxp), when in fact there are many buses going back and forth daily for a fraction of the price (30 Mxp). I admit they gave me one of their best rooms, but it's still shabby, with an odor of insecticide. The room door locks are flimsy privacy latches like those used for bathrooms, not proper door locks. The window didn't close properly, and at night, when temperatures dropped to 45 F in January, it felt as cold as sleeping outside. There was A LOT of noise at night, and when I mentioned it to the manager, she shrugged. I didn't sleep more than a couple of hours a night, every night. And that was not even during the weekend, when I expect the noise levels increase. The Internet disconnected continously, couldn't even access my email without interruptions. I tried to be as friendly as possible with the staff, but I didn't feel welcome. Their smiles were forced, more like grimaces. The smile didn't reach their eyes, which regarded my every move with suspicion. They obviously dislike, or envy, "gringos". Marcos, the night receptioning was the most unpleasant, frowning

Nice place but little bit noisy

The hotel didn't have rooms for disable people. The bathroom had blood, and the sheets were dirty. The wifi signal was horrible, walls area painted dark which makes you feel uncomfortable. No place to park the car you, have to pay extra to park the car. I won't go back there.

Central location. Room was clean. Bed very hard! No plug-ins available.

Great place as its close to everything. Beds are hard.