ElisabethHotel Premium Private Retreat- Adults Only

My wife and I had been to this hotel twice previously and always found it to be a nice, clean , friendly hotel. The rooms were always clean and comfortable. On this occasion we made a reservation for two weeks through Althams a local travel agent. Not questioning the reservation because we had been before, but it seems we were making the reservation for an 'authentic Austrian' room - we thought all rooms would be of a high standard befitting of a 'premium private retreat'. The holiday company was 'Inghams Walking'.The room was tiny and 'tired' not even a stool or chair to sit on. We asked to change the room at the front desk and we were informed that we got the room that the travel company had paid for, (almost £5000) and we could 'upgrade' if we wanted for an extra 20 Euros a night - plus resort fee. We declined feeling that we had already paid enough and we felt intimidated. We did however throughout our stay take photographs of the stained mattress, yellow stained duvets, having had to sleep on the guest bathrobes, blood on one of the duvet covers, holes in the net curtain. The travel company, the travel agent and the credit card company stated we were to blame for the spoiled holiday because we could have paid extra and got a better room. Please be aware no-one will ever take responsibility Mayrhofen is a beautiful place but would not recommend the Hotel Elisabeth especially the so called 'authentic rooms'. We're sure that the Austrian Tourism Board will be appalled.