Sugar Cane Club Hotel & Spa

Very far removed from the hustle and bustle of the city. Peaceful, pleasant and the staff were kind and courteous. I would definitely stay there again. The food at the restaurant was delicious you don't even have to leave to eat if you don't want. Each meal was great, breakfast, lunch and dinner.

Had an amazing stay! Apartment was great. Lovely grounds,pool,environment.Couldn't fault it. Staff were amazing as was food and drinks. Added bonus was shuttle bus to visit island. Also the monkeys visiting! What an experience Can't wait to go back.

This was my 5th time at Sugar Cane Club and it did not disappoint, As a repeat visitor I was welcomed ‘ home ‘by the wonderful staff. As ever, the food was good,and my Ocean - view room clean and comfortable On my second week the poolside bar opened and morning coffee and afternoon tea was served in the poolside lounge. I used the courtesy bus to visit Speightstown and the local beaches a few times and had wonderful swims in the oceans. I would like to thank every one of the staff who made my holiday so enjoyable- from the reception staff, maintenance, gardeners, cleaners and restaurant staff and chefs - you a Great Team!

I feel compelled to write this review to emphasize the importance of having a well-trained and dedicated team at your establishment. Initially, I considered detailing everything that went wrong, but that would not do justice to the individuals who worked diligently and provided excellent service. Instead, I will highlight four key areas where improvements are necessary to assist management in refining their training processes for future guests. 1. **Booking Process:** The booking process was far from seamless. I felt as though I had to plead with the reservations team to assist with my request. When I called, I asked if the hotel would be open in September, knowing that many hotels close for renovations during that time. The response I received was rude, and the call was disconnected. I then attempted to book through the website portal, but after receiving one email acknowledging my request, there was no further response to my correction. Ultimately, I had to drive to the hotel to complete the booking and pay the deposit. (It’s important to note that I chose this hotel because my father honeymooned here and recommended it for our anniversary. Without his recommendation, I would not have proceeded after this initial experience.) 2. **Check-In:** Upon arrival, I had to redo the entire booking form because the system had changed to an electronic one, This was frustrating, especially after the effort I had already made to secure the booking in person. 3. **Spa Experience:** My father highly recommended the spa, particularly the steam room and spa pool, which he said we could access as hotel guests. While having my nails done, I mentioned this to the therapist, who said she would look into it. However, when I reminded her after the treatment, she made a call and informed me that they were fully booked for the following day and closed after that. This came across more as an excuse than a genuine reason, leaving us unable to enjoy the facilities. 4. **Dietary Accommodations:** My husband is vegan, and I am lactose intolerant—both of which were noted during the booking and again when our reservation was redone. Despite completing a special dietary request form, our preferences were not communicated to the chef. As a result, my husband was served a "vegan" pizza with cheese, and I became ill. The following day, his pasta also contained cream and cheese. By this point, I was extremely frustrated. Thankfully, our amazing waiter, Ryan, spoke to the kitchen on our behalf and resolved the issue. That evening, Chef Rodney prepared a buffet with an abundance of vegan options and was incredibly kind, sharing credit with his kitchen team. This level of care was greatly appreciated. Despite the rocky start, there were several team members who truly made a difference in our stay. Waiter Ryan, Chef Rodney, and mixologist Rasheed were exceptional. Rasheed, in particular, was always attentive and cheerful, offering drinks and refills even while he was busy. H

had a really nice stay at sugar cane club. Pros: - decent value for money with all inclusive - lovely food served pf great quality and presentation - staff were really friendly - peaceful garden which is really well maintained -comfortable rooms with large bed and air con -rooms were cleaned daily - nice selection of things to drink -some complementary excursions like the boat ride and gully walk -free shuttle ride into town cons: - sometimes felt like the restaurant menu was the same too much so got a bit bored of the main one -the chattel bar was closed (but I think it was because we went off peak) -there could be some more excursions as the hotel is in a fairly remote area -the shuttle ride to town wasn't that frequent. -can be noisy at night from frogs but I think that's everywhere on barbados

This visit was to celebrate our anniversary as well as my husband’s birthday. Check in was super easy. The staff were friendly and helpful. The entire hotel inclusive of the grounds and rooms were really well manicured and clean. The food was gorgeous and the portion sizes were good. The location of the hotel is in a really peaceful secluded area.

This is a lovely resort. We had the king suite which was nice and spacious and took advantage online booking special that included breakfast.. The food was great, the staff friendly and helpful, and the pool and grounds were lovely. Would highly recommend.

Great hotel and very attentive staff, food & drink was excellent ,rooms spotless & very cosy, great swimming pool with bar , can walk into speightstown in 15 minutes where you will find couple of nice restraunts and lively bars ,Enjoy Sugar Cane Club ,We did.

This was our 4th visit.We thoroughly enjoyed ourselves but really noticed a deterioration in standards.The rooms are looking very tired and some staff look disinterested in their jobs.It was lovely to see some familiar faces eg Sharron,Michelle,Ryan,Lavell,Tremayne ,Rashidi,Rashida and Tamisha who were excellent.Unfortunately the weather was not that good and very rainy which ruined our favourite poolside buffet evenings.We actually booked to return in January 2025 but slightly regret it.Sadly the gym which my husband and I use daily has become very dilapidated and still remains the same as it was in 1918.The gym is in desparate need of an update(very important to us ).This could easily achieved and would be a massive bonus.The Beach house is now charging for drinks etc .The original Beach house at Thunder Bay was idyllic back in our first 3 visits but sadly no longer.It is an expensive holiday and it now appears that the owners are cutting corners to reduce expenditure on the WOW factors that have previously ensured repeat visiting guests.Not the way to go !!!