SpringHill Suites Kansas City Airport

Worst mattress I’ve ever experienced in a hotel. Half of mattress had a large and deep depression in it.

Very nice and spacious rooms. Good commodities and friendly people working in the hotel.

This location does not answer their phones. I’ve called three times at 8:50pm on 23 June and have been calling for 10 minutes to reach the front desk. Eventually the line hung up. Unacceptable for a Marriott property. Please answer your phones.

I experienced some issues during my 3 night stay. No Hot Water or Water Pressure at 12 O'clock (Noon). I needed to get ready for a business meeting after going for a morning hike. Maintenance told me that I would need to change rooms but the issues as wider spread than just my room after further investigations. I had to leave to make my meeting without a shower. Next issue, the elevator was taken out of service a fire drill. No notice was given except for a printed notice at the front desk. I had to carry my luggage and work material (Product Demo, Literature) down 4 flights of stairs since I need to make my flight out. Maintenance came fast and was responsive when I reported the issues. I was not impressed by the Front Desk's response when I reported the elevator were not working. Housekeeping on the 4th floor wasn't even aware of the Fire Drill and that the elevators were inoperable. I travel a lot and normally stay at Marriott properties. Most hotels will notify you when they have a planned fire drill. What is someone was experiencing a medical emergency. I never received a survey from the Marriott on this stay as I normally do. Breakfast was good. Workout room and pool were clean. Parking was easy and at no charge.

Nice spacious rooms.

The hotel was nice and new. It was clean and the staff was all very kind and friendly. Breakfast was good, and the pool was a nice saltwater pool. The only complaints I have are the air conditioner didn't work, so it was a warm night, and the bathroom door is opaque glass. In a room with 6 people in it, when someone goes into the bathroom it blasts light into the rest of the room where others are sleeping. For the price, it was a great stay.