Tru by Hilton Kansas City Airport

Beautiful Hotel!

I was really looking forward to staying at this property. I stayed numerous times at its sister property, Hilton Garden Inn, next door. I thought I would give it a try since it was recently opened. What I enjoyed: the lobby has fresh colors, many places to lounge, nice fitness center, pool table in lobby, and the ice machine/water bottle refill station that is centrally located. The drawbacks: the walls weren’t as soundproof as the Hilton Garden next door, there’s no pool, and it sits at the end of the crosswind runway which is active between 9pm until about 7am. It’s extremely loud and challenging to sleep through. It may be different on a lower floor. Would I stay again? Absolutely, but only with earplugs and a sound machine. There were so many enjoyable things to not stay there again.

The positive about this hotel is convenience to the airport, which includes a shuttle, and newer furnishings. Otherwise, it is understaffed with people who are not knowledgeable or care about customer service. I booked three rooms for two nights to accommodate my family, and in one of the rooms the TV did not work the entire time. We reported it twice, and we finally gave up. On one evening there were at least 30 kids (baseball team), who basically took over the games in the lobby as if they were on a playground, while the parents sat in a corner and watched. The hotel staff sat in the lobby and did nothing to bring order to the chaos. It was crazy.

This was my first time staying at a Tru hotel. It was great. The bathroom and the room were roomy. Nice breakfast options. Free coffee in the lobby was a nice bonus.

Very pleasant staff, property maintained well and exceptionally clean!