Comfort Inn Matteson - Chicago

I purposely postponed writing this review because I was very disappointed and angry with the management and how poorly I was treated by the manager. I am still disappointed but I am no longer angry which allows me to keep to the facts. With that said, there is absolutely no way I would refer ANYONE to this hotel. I was charged for a room that I did not use because "the maid cleaned up a room". Just because the maid cleaned a room doesn't mean I occupied that room. The room could have been assigned to another customer--which I believe is what happened. When I checked my bank account online I saw I received two separate charges for a room. I immediately called the hotel and asked to speak to a manager. You would have thought I asked to speak to the King of England. After a series of questions, I was allowed to speak to the manager who told me he would look into it and call me back. Needless to say, he did not call me back so I called him back. He gave me the excuse listed above for his reason for not reimbursing me for the error made by the hotel. As I was speaking to him, he abruptly hung the phone up on me. He never returned any of my calls. Bottom line, I am out of approximately $125 for a room that I never had. Secondly, the hotel needs to be updated and the use of cleaning chemical minimized. The smell is annoying and lingers throughout the halls and rooms. The breakfast is lacking and shouldn't be considered a breakfast. Looking at the hotel from the outside is very misleading. It is rare that I write negative reviews. A place or experience has to be really bad for me to do so. This hotel deserves a negative review. I would advise Comfort Inn to get new management or remove their name from this hotel. People expect certain qualities from a brand. This hotel delivered none.

I booked reservations back in April for a July stay, but when I arrived, the place was shut down. I called customer service, and not only did they seem unaware of the closure, they also tried to charge me twice the original rate for the same dates. I strongly recommend that you call before booking—this location is currently closed.

Unprofessional and Rude Management. The stay was average. Nothing special or out of the ordinary. The receptionist and management can use some training in customer service. Both were rude and unaccommodating. Customer service goes a long way. Because of the unprofessional service, I cannot recommend this hotel to anyone.

My Stay I truly enjoyed my stay. My room was missing the shower curtain but they quickly replaced it without a problem. The continental breakfast was excellent with plenty of choices.

Cost was good for what we needed. Few issues sink leaked when water was on. TV remote didn't work, got another one that didn't work. Beds are ok. It seems to be an older building, but kept up ok.

Stayed 2 nights had no issues. Nice place for a short stay and you won’t break the bank. Staff was friendly.