Guest User
January 5, 2023
I understand that it is a busy time, but the service is too bad. I understand that the dinner time is set, but when I returned to the hotel around 7pm after sightseeing in Matsumoto city, I was told that dinner was already past the dinner start time, so it was difficult. If that's the case, I would like them to tell me the dinner time since they gave me the key when I left in the morning. In the end, I couldn't eat dinner. I was able to eat breakfast the next day, but the rice was cold. When I told the staff that the rice was cold, they said, Oh, I see. I'm not exaggerating, it really was cold rice. No matter what I asked or said, they just kept saying that it was the hotel's rules. When I asked them if they were angry and that they wouldn't listen to the wishes and requests of the guests, they said yes, which was amazing. I didn't ask for anything unreasonable. I wanted to eat dinner. I stayed for four nights, but it was a series of disappointments. I will never bother you again.
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