Matfen Hall Hotel, Golf & Spa

Hotel expensive for what it offers unless you play golf. Beakfast good but eratic service. Keeps good but expensive. Emerald restaurant excellent. Room very pleasant but towel rtail didnt work so had to keep getting new towels.

We loved this hotel, we were met at the door, handed over our bags and were taken through for a cocktail. Great start! And it just got better and better. The whole hotel is mezmarizing and nothing is too much trouble for the staff, the food in keepers and cloisters were lovely. Lucy was great with our kids which made us much more relaxed, she couldnt have done any more to make our trip special. We can't wait to return.

We did 2 nights at Maften over Valentines weekend, hotel was very clean and staff friendly. Golf course is brilliant, spa was busy and small, not many spaces to relax and no where to get a drink. Food was good, breakfast was hard work with staff.

Beautiful room, super clean, lovely little bits for our dog, staff were so so friendly!

Just returned from a one night stay as a birthday treat. Greeted by friendly receptionist and offered welcome drink. Shown to a lovely room on second floor , spotlessly clean as was the rest of hotel. Had dinner at the keepers which was very nice served quickly by atttentive staff. Breakfast was served in the cloisters restaurant which was served hot and was very tasty. Had by very first facial at the spa by Chloe. She put me at ease and I left feeling very relaxed. Enjoyed the 5 star experience and will be back.

The hotel and grounds are absolutely beautiful so on arrival the place looks impressive. However, the service is the worst I’ve ever experience. Young staff who appear to have had no training whatsoever. We only wanted drinks and a snack and were shown to Cloisters within the hotel as that was the only place we could get a snack. It wasn’t the most comfortable place - a bit like sitting in a lobby. We had to stop a waitress to get any attention and it was a different member of staff who eventually came to ask what we would like. Firstly we asked for menus - the server could only find 2 menus so the 3 of us shared. We asked what the soup was and the server didn’t know so had to go find out (only one soup on the menu ). We settled on food but then had to ask for the drinks menu …… we settled our order, the food and drink served. We couldn’t wait to finish the food so that we could move into a nicer/more comfortable location with our drinks (1831 bar). My niece went to settle the bill and mentioned to us how expensive it was when she made the payment ……. On querying the cost we discovered we were charged for a bottle of Prosecco rather than the glass we had ordered. Also, a service charge of almost £14. The service was deplorable and the incorrect bill added to our dissatisfaction. I asked for the service charge to be removed and my niece presented her card for the bar manager to correct the overpayment. We moved into the 1831 bar which, like the rest of the hotel, is beautiful. My niece checked her bank record only to discover the bar manager hadn’t refunded the overpayment but had charged her account rather than refund the sum due!!!!! I asked for the hotel manager. A very polite manager came to see us and apologised saying he would sort it all out for us, however, he also managed to miscalculate our bill and we had to point out his error before my niece presented her payment card for the readjustment. The manager said he wouldn’t charge for the glass of Prosecco given all the confusion. However, I expressed my view that the whole bill should be cancelled and the total amount refunded. What should have been a relaxing afternoon was anything but. The manager said he didn’t have authority to give a full refund but he sought permission - the whole bill was eventually cancelled. This certainly was not a 5 star experience and we won’t be returning.