Ibis Massy

Very disappointed and left unnerved Unfortunately I had an incident where upon the second day of my stay, I returned to my room and noticed someone had opened my bag of sweets. Since it seemed petty, I did not report it. However on the third day of my stay, I went back to my room and someone had continued to help themselves to my sweets. I therefore reported the matter immediately. I was met by the hotel manager, Cynthia, the following morning who told me they would deal with the matter and apologised and offered my 2 bags of sweets as compensation. At the time I was taken aback by this gesture but upon reflection, I did return them after my day at work. Whilst I did receive an email from the manager acknowledging the situation at the time, a week on and o have not heard anything further. Along with the fact that I did not receive any proper compensation and was left feeling very unnerved, I would not recommend this hotel. A shame as it is perfectly situated for my work, the breakfast was superb and reception staff very welcome.