Great Wolf Lodge Mason

Convenient location near Kings Island, accessible via walking path. Spacious, comfortable rooms suitable for families. Close to attractions and dining options.

Great Bear lodge review I am reluctantly writing this review. I have other ways to spend my time but I feel compelled to share this one. It is not a positive review. First, I must mention the good aspects of the property. Of course the indoor waterpark is exactly as advertised. Kids have fun and it appears to be very well maintained and clean. The room was larger than most resort hotel rooms and the water was hot. The first issue is that the housekeeping operation is either very substandard or is managed extremely poorly. We checked in on Monday night and left the hotel for a full day excursion after breakfast on Tuesday. We returned after 7 PM to find that towels had been replaced and trash emptied but there was no cleaning and the beds were not made up. Wednesday morning I asked at the front desk and was told that "stay-over" guests only get towel and trash service unless they ask. I asked and was told it would be done each day of our stay going forward. A short while later we left for a day at the zoo but noted that the housekeeping carts were in the corridor. We returned after 7PM tired from an active day to find that nothing at all had been done to our room. I went to the front desk and asked to see a manager. The desk staff was condescending but eventually a manager came up to talk to me. She apologized, assured me that housekeeping staff would come to our room in 15-20 minutes and that our room would get full service for the remainder of our stay. I went back to the room but after 30 minutes I went back to the front desk and asked for the manager by name. She again came up from wherever and apologized and called housekeeping on her walkee talkee while I was there. She got assurances that someone was now on the way. Indeed a person did arrive and with apologies made up the room. Next day was fine. We went shopping after breakfast and returned to our room shortly after 3PM to find that it had not been touched. Not even towels. I went to the front desk, and was told that corrective action would occur momentarily. After 15 minutes we called the front and a crew came with towels. Something is definitely not working correctly. The food is fair at best. On a 10 point scale we rate the breakfast buffet as 5 which is slightly better than the "free breakfast" at roadside hotels. For reference we rate Disney Cruise as an 8. They only offer self parking. Our 6 year old loved the arcade, the dance party and the water park but if we return it will not be to stay in the hotel.

I was excited to visit our first Great Wolf Lodge with our little family. The brand is on point and celebrating kids - loved the dance party, the Build a Bear option, and the water park wa s agreat size - not too big or too small. We even dined in hte steak house and it was surprisingly delicious! The cons are the serice (very slow and sparse, the LOVE the word "NO", the agressive housekeeping team, and the quality of the rooms. We paid for late checkout, and the housekeeping team was banging on our door from 9am to 2pm every hour - it was SO annoying! For the cost, I woudn't return. Pros: Waterpark, kids activities, and food quality Cons: Service, horrible bathrooms and room quality. The bathrooms haven't been updated since 1970 - gross!