Comfort Inn & Suites

Hotel was recently renovated. Rooms were clean and well decorated. Pool was warm and also recently redone. Staff was helpful and friendly, only thing I would improve is breakfast. They had a typical selection ( cereals, waffles, breads) except there was no fruit and only decaffeinated tea.

I travel in a crew around the country doing work. We're not picky about the hotels we stay at, we just hope for a few select things. And honestly this hotel failed at most of them. It was not mentioned when I called that half of the hotel is under construction, while not impacting us directly it just lent itself to an overall disheveled and trashy look. The breakfast leaves much to be desired and during breakfast hours it is hard to find a clean table. The laundry room was out of service and as someone who travels for work, this is a must have. The rooms were kind of gross with many strange stains on the lampshades. The beds were uncomfortable, and sleeping at night was not that much better as my windows had major gaps around the seams leaving multiple 2 inch openings into my room. If you've never been to Iowa, just know the flies are something else here, all those openings around my window were letting them all in. The staff has a very disheveled look as well, while they were nice, it worries me and who knows how many others when one of the attendants is walking around with two black eyes. While they were pleasant, it was worrisome about the caliber of people in the hotel. The walls are paper thin, I spent most nights being able to hear every single word my neighbor would utter, sometimes into the early morning. When I called and asked about quiet hours, I got a very reluctant response of "we'll check it out". They never did, most nights I would lay awake waiting for my neighbor to quit angrily playing video games until 2 or 3 in the morning. Just stay away from this hotel.

The room was clean and staff was great. Had a few paint issues but honestly I'm ok with that. My daughter loved the whirlpool in the bathroom. Beds are comfortable and sheets clean. The beds were far enough away from the hallway so I couldn't hear anything from there. My only complaint was the hide abed. There were so many stains on top of the mattress that looked like chocolate (what we are going with) and had candy, gum and so much other stuff stuck under the mattress. My daughter slept on the floor because it was cleaner. Had a normal no frills breakfast.

We stayed at the Quality Inn and Suites in Mason City on Monday June 27 for one night. The room was clean, the staff friendly and polite and breakfast was good and plentiful. We plan on staying there again when we travel to Mason City.

A typical Quality Inn. Clean, functional, but nothing spectacular. We had stay there before and I saw an improvement over past stays. This location is close to the tourist sites in Mason City such as Music Man Square and the historic Park Inn Hotel.

I stayed in the King room with the jetted whirlpool tub. I had been looking forward to a nice soak after travelling all day. I was disappointed and appalled to walk into the bathroom, look in the tub and find a black ring of soap scum and mildew all around the inside of the tub at the high water mark. ICK!! At first it looked like it was just a small spot in one corner, so I took my shoes off, grabbed a bar of soap and washed it off. But then as I was working on it, I was that it went all the way around. It was horrible. Just NASTY! I scrubbed the entire tub. As I finished scrubbing, I saw a great big glop of soap or toothpaste on the toilet. I had to scrub that. Then I was about to rinse off the washcloth I'd been using and saw all kinds of black and brown grit in the sink. So I ended up scrubbing that, too. I'd no sooner finished cleaning out the sink and I noticed dirty grey drip marks down the outside of the tub. You guessed it. I scrubbed that too. So after having essentially cleaned the entire bathroom, I looked around the rest of the room. The carpet was stained, there were more dirty grey drip marks on the wall near the door, the towel rack was half off the wall, the sheer window curtains were ragged. Thankfully, at least the sheets and pillow cases were clean and fresh! Having scrubbed the bathroom, with the exception of the floor, which had quite a bit of grit on it, but that was back in the corners, so left it alone, I did decide to risk using the tub. When it finally filled and I turned the jets on, all kinds of black stuff (I assume it was more mold and soap scum) shot out of the jets. DISGUSTING! In the morning I reported the tub issues to the front desk. She tried to excuse it by saying that the room had just been renovated, and I was the first person to use it since being renovated. No. A "newly renovated" room should not have tattered curtains, stained rugs, or stained walls. And renovated or not, nothing excuses an unclean bathroom, with unwashed sink and toilet. And it certainly does not excuse a tub with a nasty soap scum/mildew ring around the tub. OK, so to be fair, the floor in the bathroom did look new, and renovation would explain the grit on the bathroom floor. But it also raises the question of why was the floor not washed or vacuumed after renovation? The person at the desk, didn't seem to interested in the issues with the room. She gave me a very insincere apology and said she'd give me a bunch or "points". But didn't ask how the rest of the room was or show any interest in any other aspect of my stay. Very disappointing. I definitely won't be staying there again.