Comfort Inn & Suites

Well maintained and spacious hotel. As a diamond Choice member, I travel extensively in my business. This Comfort Inn is in a very good location that is close to restaurants and interstates. The staff was very friendly and welcoming. Room was excellent in all ways as you would expect for a well rated hotel. They have changed over from a Quality Inn and now are proving themselves to be on the rise as one of Choices top rated Comfort Inn facilities in Iowa. Stay, relax and enjoy! No disappointments for this traveler!

I stayed here probably 25-30 yrs ago when it first opened and I will say that the upgrades, whenever they were done, look good!! The bathroom is a very nice upgrade along with carpeting throughout. My only complaint is that hot breakfast items were pretty much gone by the time I got down to breakfast, 845, and breakfast ended at 930. Otherwise, the place has aged well!

I travel in a crew around the country doing work. We're not picky about the hotels we stay at, we just hope for a few select things. And honestly this hotel failed at most of them. It was not mentioned when I called that half of the hotel is under construction, while not impacting us directly it just lent itself to an overall disheveled and trashy look. The breakfast leaves much to be desired and during breakfast hours it is hard to find a clean table. The laundry room was out of service and as someone who travels for work, this is a must have. The rooms were kind of gross with many strange stains on the lampshades. The beds were uncomfortable, and sleeping at night was not that much better as my windows had major gaps around the seams leaving multiple 2 inch openings into my room. If you've never been to Iowa, just know the flies are something else here, all those openings around my window were letting them all in. The staff has a very disheveled look as well, while they were nice, it worries me and who knows how many others when one of the attendants is walking around with two black eyes. While they were pleasant, it was worrisome about the caliber of people in the hotel. The walls are paper thin, I spent most nights being able to hear every single word my neighbor would utter, sometimes into the early morning. When I called and asked about quiet hours, I got a very reluctant response of "we'll check it out". They never did, most nights I would lay awake waiting for my neighbor to quit angrily playing video games until 2 or 3 in the morning. Just stay away from this hotel.

I wish there I could have rated this hotel as ‘good’ not just ‘average’. We needed a hotel, just for one night. The front desk staff were friendly and gave good suggestions for places to eat. The hotel definitely needs a makeover but it is clean. It is located on a busy street that has a good supply of restaurants and places to shop. For the price, it is a good choice.

We stayed at the Quality Inn and Suites in Mason City on Monday June 27 for one night. The room was clean, the staff friendly and polite and breakfast was good and plentiful. We plan on staying there again when we travel to Mason City.

Quite pricey ($150) for the shape of the hotel. Very run down. Walls/paint in bad shape, missing baseboards, everything looks dingy. Elevator feels like you should be walking into the service elevator. More motel quality.