Treasure Island Hotel

No consideration.Very disappointing.Nagchat kami sa kanila and nakiusap if pede ma resched Ang stay kasi hindi nakalanding Ang plane ng cebu pacific kasi masama Ang panahon so the pilot divert passengers back to manila because of the bad weather condition.Sabi Nila Ang online booking Ang responsible for changes pero Ang sabi ng trip.com the hotel refused to change anything about our booking.31500 binayaran namin and 7k binalik ng trip.com but the hotel didn’t do anything.

Great stay, friendly staff, clean rooms and pretty good food.

This hotel exceeded my expectations in every way. The staff was welcoming, and the amenities were top-notch. The hotel features an impressive 7-phase pool, offering a relaxing and enjoyable experience for guests. The staff was incredibly professional and friendly, always going above and beyond to assist. I loved the quiet and cozy atmosphere, ensuring a restful night's sleep. I’ll definitely be coming back!

Customers will comply Service not here Poor management Stupid systems the customer has to comply Overstaffed entrance Creepy manager Poor service No attention to customer experience or needs. The customer is there in boot camp to fill out all the steps demanded never mind help to get up huge ramp at entrance with no drive up no stalls and no bellman. Ramp is a death trap slick and wet with no cover. Room had no locks yes busted door Four people sent to verify Yup it doesn’t work But “there is cctv so it’s ok “ Um no Finally switched room Downgraded to room that was not cleaned - shavers in the shower etc smaller room with missing tv box so no tv and no this door also did not have a working card but rather given a master key which solves everything magically. Bellman threw a tantrum when I didn’t have pesos to tip him btw ihadone little carry on and didn’t request him - he didn’t demo the ac or wifi or the lock which was busted but did have a visible mini tantrum when I told h8m I don’t have change. I would have tipped him on the way out but his unprofessional reaction made me glad there was no tip. I’m not sure why there broken doors mean I get downgraded to a smaller used room with no tv but I’m telling you this place doesn’t care about service. The manager should have been on top of these maintenance matters and making it right but instead he lurks up front and sends rookies who clearly have not been trained to handle issues There were more issues…

My kids enjoyed the gigantic slide and mostly explored the pirate themed cave. Their hotel is very Disney coded!! They also have a pool for adults like me. I definitely loved their infinity pool which has water body massage beds in it. I had the pool all by myself since it’s only exclusive for checked-in guests.  So far, I have loved our stay here. Will definitely recommend it here.