Treasure Island Hotel

Great stay, friendly staff, clean rooms and pretty good food.

Avoid this place at all costs. When I checked in, the room was still dirty. There was dirt stains all over the comforter, the bathroom was wet and dirty, and the toilet didn’t flush. They sent a guy to fix the toilet and it took over an hour. Then, the keycard to the room stopped working. They had me sit in the room without electricity, which also means no AC, for over an hour while they “fixed” the card. It never happened. The key stopped working a second time, when I came tl back with some takeout food. I asked if I could sit by the pool and eat my lunch while they fixed the card for over an hour again. They denied me bc “no outside food is allowed by the pool”. WORK WITH ME HERE! I literally had to get someone from the front desk to open the door for me every time I came into the hotel bc the key never worked. On top of all of this, the hotel offered me ZERO compensation. Not a move to a room with a key that actually worked, no upgrade, no free meal, absolutely nothing. Worst customer service experience of my life. DO NOT GO TO THIS HOTEL.

Customers will comply Service not here Poor management Stupid systems the customer has to comply Overstaffed entrance Creepy manager Poor service No attention to customer experience or needs. The customer is there in boot camp to fill out all the steps demanded never mind help to get up huge ramp at entrance with no drive up no stalls and no bellman. Ramp is a death trap slick and wet with no cover. Room had no locks yes busted door Four people sent to verify Yup it doesn’t work But “there is cctv so it’s ok “ Um no Finally switched room Downgraded to room that was not cleaned - shavers in the shower etc smaller room with missing tv box so no tv and no this door also did not have a working card but rather given a master key which solves everything magically. Bellman threw a tantrum when I didn’t have pesos to tip him btw ihadone little carry on and didn’t request him - he didn’t demo the ac or wifi or the lock which was busted but did have a visible mini tantrum when I told h8m I don’t have change. I would have tipped him on the way out but his unprofessional reaction made me glad there was no tip. I’m not sure why there broken doors mean I get downgraded to a smaller used room with no tv but I’m telling you this place doesn’t care about service. The manager should have been on top of these maintenance matters and making it right but instead he lurks up front and sends rookies who clearly have not been trained to handle issues There were more issues…

My kids enjoyed the gigantic slide and mostly explored the pirate themed cave. Their hotel is very Disney coded!! They also have a pool for adults like me. I definitely loved their infinity pool which has water body massage beds in it. I had the pool all by myself since it’s only exclusive for checked-in guests.  So far, I have loved our stay here. Will definitely recommend it here.

Great place to stay in Masbate. Overall, the hotel was great. The staffs were very kind and courteous. The only thing that i would like to mention was the water pressure. Some times it was very low and the next day it was good.

Clean comfortable hotel near the airport. I stayed at the treasure island hotel for one night before an early morning flight. The hotel is in the busy section of Masbate city. The staff was very friendly. I didn’t use any of the facilities except the room. The room was fairly small but comfortable. The air conditioning worked well. The water pressure in the bathroom was very good. They were able to provide me with a parking space which was very helpful. It’s a clean comfortable hotel near the airport with a pleasant staff.