Treasure Island Hotel

No consideration.Very disappointing.Nagchat kami sa kanila and nakiusap if pede ma resched Ang stay kasi hindi nakalanding Ang plane ng cebu pacific kasi masama Ang panahon so the pilot divert passengers back to manila because of the bad weather condition.Sabi Nila Ang online booking Ang responsible for changes pero Ang sabi ng trip.com the hotel refused to change anything about our booking.31500 binayaran namin and 7k binalik ng trip.com but the hotel didn’t do anything.

Great stay, friendly staff, clean rooms and pretty good food.

GREAT & THE ONLY PRESTIGE HOTEL IN MASBATE! I arrived last July 13,2022 and from the airport it took me 5minutes to reach the hotel. I was greeted v.well by the staffs. Impressive! Then after a quick check in and or registration I was also assisted going to my room. The weather is light humid yet the property cools me down. Great room and v.fast internet, complete amenities. How I wish they finish constructing the pool for their MINI WATER ADVENTURE and get their 4star hotel rating. I will definitely go back here in Treasure Island Hotel Masbate and stay (forever). BRAVO to Svc Team & Mgt

Perfect spot for some fun! I was looking for a place to relax and enjoy and with my luck this hotel has it all. Now, it’s my go-to during the holidays when I’m spending time with family. Tip: Bring the kids, they will definitely enjoy the different types of swimming pools here.

Customers will comply Service not here Poor management Stupid systems the customer has to comply Overstaffed entrance Creepy manager Poor service No attention to customer experience or needs. The customer is there in boot camp to fill out all the steps demanded never mind help to get up huge ramp at entrance with no drive up no stalls and no bellman. Ramp is a death trap slick and wet with no cover. Room had no locks yes busted door Four people sent to verify Yup it doesn’t work But “there is cctv so it’s ok “ Um no Finally switched room Downgraded to room that was not cleaned - shavers in the shower etc smaller room with missing tv box so no tv and no this door also did not have a working card but rather given a master key which solves everything magically. Bellman threw a tantrum when I didn’t have pesos to tip him btw ihadone little carry on and didn’t request him - he didn’t demo the ac or wifi or the lock which was busted but did have a visible mini tantrum when I told h8m I don’t have change. I would have tipped him on the way out but his unprofessional reaction made me glad there was no tip. I’m not sure why there broken doors mean I get downgraded to a smaller used room with no tv but I’m telling you this place doesn’t care about service. The manager should have been on top of these maintenance matters and making it right but instead he lurks up front and sends rookies who clearly have not been trained to handle issues There were more issues…