Courtyard St. Louis Westport Plaza

I stay in 76–100 hotels each year, and this property stands out—for all the wrong reasons. When we arrived, only one person was working check-in, which led to long delays. Once we got our keys, we struggled to find our rooms due to completely absent signage around the property. After wandering around, things only got worse. One of our rooms was clearly not cleaned—trash in the bin, bed unmade. The other room was overwhelmingly saturated with chemical cleaners to the point of being uninhabitable. The hotel managed to find us one replacement room, but not a second, and we were still charged for the unusable one. When we tried to discuss the issue, we encountered Christine, the General Manager—who was shockingly rude, dismissive, and unprofessional. Her behavior was the absolute opposite of what you’d expect from someone in hospitality. In short: do not stay here. This was the worst hotel experience I’ve had in years of frequent travel. Poorly managed, badly maintained, and staffed by someone who should not be in customer service.

No issues I had no issues during my stay.

My room was clean. A clean room means everything.