Guest User
February 14, 2024
I booked 16 rooms for 2 nights here for my crew that was hosting a fundraising event at the college in town. Due to the nature of the event, we did not get to our rooms until after 10 pm the first night. Disgusting is an understatement!! And I have stayed in hotels in the poorest parts of Brazil and Mexico! The lobby was in total disarray, with large pieces of plastic hanging everywhere and overspray and dust on everything. There was furniture and appliances sitting out in the parking lot and one of the staircases was very unsafe, to the point of about to fall down. I did move one couple to another hotel because their room looked as though someone had just walked out of it. There were wet towels in the floor, both beds were unmade, and the room was not clean. Just about all the rooms had issues. From mold, roaches, burn marks on the wall, and very nasty unclean plate in the mircowave, to peeling paint on the walls, and burns in the comforters!! The problem with moving was that our event had practically sold out the other hotels. Neither of the other 2 hotels could accommodate the number of people I had, so we had to stay there! I reached out to Wyndham immediately about the conditions. I even sent the pictures attached to this review to them. They referred me to the property owner, who basically said too bad, you should have left when you saw the conditions.. Never mind there was no other places to go!! I tried to negotiate with the owner about a partial refund, but he has yet to respond since his initial contact. I am surprised that Wyndham has no policy in regards to how the property owners represent the brand. Once the owner made initial contact to tell me to get lost, Wyndham closed the case I had opened. DO NOT BOOK AT THIS HOTEL. WYNDHAM SHOULD BE ASHAMED TO HAVE THIS PROPERTY REPRESENT THEIR BRAND. IT IS BAD BUSINESS!