Marriott Hutchinson Island Beach Resort, Golf & Marina

Golf at The Ocean Club This review is specifically regarding the staff and operations at The Ocean Club golf course at The Marriott Hutchinson Island. I am a local resident and play at clubs from Vero Beach to Boynton Beach whether alone, with friends or with the two leagues I am a member of. Today I played for the fourth time since February at The Ocean Club. I do like the conditions of this course and the location on the island, however, for the 4th time playing and booking my tee time thru the GolfNow system I pay for, today was once again getting too much of an attitude from the bag guy/ranger and pro shop. They never fail to let me know that they do not seem pleased with golfers who book thru the GolfNow system that they use a paper tee sheet. First off, I am the paying customer and if your pro shop cannot bring in an automated system to book tee times like every other GC in Florida does, why does that become my problem? And do mention it to me as if I can do anything about it is not only poor customer service but it is unprofessional. Also, I’ve been reminded when checking in that The Ocean Club is private. Yes? And? I’ve played at courses much more high end than Ocean Club with five times better customer service and being treated like I should (PGA National, IBIS, Innisbrook, Astor Creek, and more than twice at these places..I could mention more..). Do better Ocean Club. Treat your paying golfers equally. Oh and if I have 7 minutes until my tee time, don’t rush me out beforehand just because your starter cannot figure out the timing of a foursome before and after me as a single player. Or don’t offer single tee times smack dab in the middle of two foursomes.

We live 10 mins down the road and like to come for a staycation. Have stayed in both sandpiper on the ocean and the main building overlooking the pool. Here this weekend for our wedding. All sort of family and friends came from out of town, always a fun time. Few notable mentions… Nolan at the pool bar was awesome. Brian at the local lanes was a great time too. Fun place.

This was our third visit in five years. We are WPB locals and wanted a staycation. The rooms are comfortable, and we chose to be on the first floor, by the pool. The staff is accommodating and the breakfast buffet was delicious. It was extremely relaxing and exactly what we were looking for. There are also a lot of great restaurants nearby, within a ten minute drive. We will be making a fourth visit!

Bonvoy member room accommodations horrible. We reserved a partial ocean view room. The hotel was at less than 20% capacity. We were given a room furthest from the ocean. First floor room. Could see the ocean if I stood on my tip toes. ***? Why would you give a Bonvoy member one of the worst rooms in the hotel when you are at less than 20% capacity? Our smart mirror in the bathroom would not turn on. Maintenance arrived and found the mirror was unplugged. He plugged it in. Within minutes after he left the mirror started flashing like a strobe light. Called again and maintenance came back. Took the mirror down made some adjustments and said it was fixed. Within minutes the mirror started flashing again. It was now obvious the prior guest unplugged the mirror for the flashing strobe issue. A replacement was installed the following morning. We requested a different room but this request was not accommodated. Very disappointing Marriott experience. BTW, Cheryl at the Tiki bar is a superstar.

We’ve stayed here before but this time the biggest disappointment was the pool area. Water was not clean, decking needed power washed. The room was very clean and updated. The front desk staff was friendly and we did get early check in with no problem. Overall we feel the MVP award goes to the housekeeping staff (for the rooms, not pool area). The breakfast buffet - the waitress was very nice but the buffet food was overpriced, dried up, and overall not worth even stopping in. We did enjoy our food at the bar area though which I believe came from the same restaurant.

Not advised Marina closed under construction. No bikes on property.