Hotels near Koutoubia, Marrakech

the hotel was amazing, I could not fault it, however Trip.com are complete and utter dishonest thieves that do everything to miss sell. We were charged for a room for 3 people, when we arrived at the hotel it was only booked for two people (despite the fact that they confirmed and charged me for 3 people). Trip.com tried blamed me for booking the wrong room, I showed them the confirmation according to their own website and the confirmation sent to me stating 3 people. Then they said it was the hotels fault, again the hotel showed me the confirmation that they sent to the hotel, it Wass for two people. The hotel fixed the problem the following day at no extra charge, while Trip.com proceed to deny doing anything wrong. Long story short, they refused to refund me for the mistake, insisting it was my fault and the hotels fault. They are disgusting and are a bunch on criminals operating out of china and know they can't be touched. Scum

Smooth check in. Good location - walking distance to the medina square and souks (10 mins walking) vide a park beside the hotel and a view of katatouba mosque. No amenities whatsoever save for body shower and a small bar of soap. Water heater works fine. Friendly service. Ismail helped me book a taxi for early morning flght - thanks Ismail.

First off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth. I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles. However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified. 1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day. The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue. All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.

Staff and hotel we couldn’t fault. The staff were so helpful nothing was too much trouble we got two phone calls to check all was okay. Highly recommend both the restaurants. Salah extremely friendly kept us hydrated whilst chilling around the pool.

Very good hospitality, nice and funny staff. The room was very small but comfortable with air-conditioner. However, water in the shower room was draining very slowly and hot water was not so stable.

There are insect in the room and couldnt been cleaned. Also, the breakfast is dirty, there are lots of birds directly eating the breakfast and none of the hotel staff care about it.

The hotel is located in the heart of the old town. Close to an ancient tomb that is more than 500 years old. There are many people visiting every day. This hotel can be said to be called Taoyuan in the city, but the surrounding environment is not very good. According to the waiter, the hotel started building a new building in 2002 and first bought a house, and later bought eight more. The owner, a Frenchman, renovated the nine houses as a whole and connected them together. The design is very elegant, reflecting the Moroccan national style. Every detail is very delicate and can be called a work of art. The three-story roof is covered with flowers and various layouts. Very novel. It feels extremely cozy. The hotel's food and beverage varieties are relatively small and the taste is average, not as good as other nine points. The price is not cheap either. Overall, this hotel is quite unique. Staying for a day or two is no problem.

I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.

The lobby and public spaces in this hotel are truly impressive. The rooms are big and clean, with clean sheets and a comfortable, firm bed. The rooms are not as impressive as the lobby, but they are big rooms with a standard layout and balcony. The swimming pool is big and clean. Nice friendly staff. The breakfast selection is great, the only niggle being that the coffee is instant coffee (quelle horreur). Very convenient for the airport. Top top: if you use the Google maps directions function, and are willing to walk a bit, it is really easy to get the public bus to/from the airport for the princely sum of 4 MAD each way.

We booked for a 3 night stay for 3 people but had to manage a room for 2, for the first 2 nights. No apologies whatsoever from the hotel nor a compensation. The 2 rooms we stayed in during our stay were both badly lit; make up for nights out was a huddle cos the room was quite dark. A great highlight however is the amazing location and fresh flowers in the lobby that oozed amazing scents.