Riad Persephone

The accommodation boasts friendly staff, prime location near the main square, and spacious, well-equipped rooms. Guests enjoyed delicious breakfast options but mentioned no disadvantages.

I arrived at this riad and received no welcome whatsoever. It's the first riad in 5 years of visiting Marrakech where I haven't been offered mint tea and a warm welcome. I was by myself and was left to carry two heavy bags up numerous flights if stairs to the rooftop. The following morning I had a tour booked but before leaving for the coach, the female at the desk demanded the city tax money. I offered my bank card and she refused it saying cash only before 3.00. I had to go to the square for the cash and queued ages. I missed my tour and when I arrived back to the riad, the woman on the desk blanked me completely and it took 10 minutes for her to acknowledge me and take my money. I immediately felt quite upset at her abrupt tone and disrespect and began to feel very unwelcome. The following day, I had back pain and sat in the courtyard. The same woman asked what I was waiting for. I said I was resting my back! She suggested that I bought a quad biking activity off her and think positive. I said it's not the best idea today and she became verbally aggressive in Arabic. Immediately, I booked a flight home because I was too upset to stay. I was left to carry the heavy bags back down from the rooftop in terrible pain. I was ignored and when I asked for a cup of mint tea whilst waiting for the taxi, I was told they couldn't make me any. This is an expensive riad and I lost a lot of money. I have complained so that other visitors are treated better. I saw activities being pushed on an elderly man also. There was one very nice manager who printed off my boarding pass and apologised. Marrakech was my happy place but I doubt I shall return.