Dwo Marrakech Ennakhil

Super

Good hotel.

I stayed at this resort in July 2025, expecting a relaxing, all-inclusive five-star holiday. Instead, I experienced one of the most upsetting and underwhelming holidays I’ve ever endured. From the moment I arrived, it was clear that this resort fell dramatically short of its promises — both in quality and in care. 1. Appalling Food Provision and Health Negligence As a diabetic, I rely on consistent meals to manage my condition. The resort only offered three set meals per day, with no snacks or provisions in between. One morning, I missed breakfast and informed the staff of my medical need. After a long wait, I was given a menu — only to be told I’d have to pay for any food, despite being on an all-inclusive plan. This was not only disappointing, but genuinely dangerous to my health. There were no snack options, no ice creams, and nothing as snacks. 2. Limited Facilities and Zero Entertainment Only one restaurant was available to guests, despite another on the premises being strictly off-limits. This created an uncomfortable sense of exclusion. There were no activities, no entertainment, no evening programs, just an empty itinerary. Guests were left either in their rooms or by the pool with nothing to do. It felt more like a waiting room than a holiday. 3. Completely Unusable Wi-Fi The Wi-Fi was virtually non-existent. Even the DJ, who provided the only sliver of entertainment, had his music repeatedly cut off due to poor connectivity. In today’s world, such internet issues are unacceptable — especially at a so-called luxury resort. 4. Dirty Rooms and Shocking Hygiene Standards The in-room phone didn’t work. I received no towels. No toilet tissue. No housekeeping whatsoever. The room was infested with ants and cockroaches, which was both unhygienic and distressing. Basic cleanliness should be a given — this felt like neglect. 5. Communication Issues and Language Barriers Staff were largely unable to communicate in English, making even the simplest requests frustrating. I once asked for two teas and was handed two toothpicks. That moment encapsulated the sheer lack of training and support provided to staff, and the disconnect in service delivery. 6. A Cold, Unkind Birthday I was at the resort on my birthday — 13th July. Not a single member of staff acknowledged it. No kind gesture, no small celebration, not even a greeting. For a hospitality setting, the lack of warmth was truly disheartening. 7. No Compensation for the Final Day Despite the many failings throughout the stay, the resort made no offer to compensate or make amends. My final day (14th July) was treated like any other, with no goodwill shown for the distress and disappointment I endured. --- This holiday was emotionally draining, physically uncomfortable, and thoroughly unworthy of the price or promises made. I left feeling let down, disrespected, and hurt. I would not recommend this resort to anyone, especially those with specific dietary or medical needs. I sincere

Rooms are spacious, big comfortable beds and air con worked wonders. Everything else, extremely disappointing, all inclusive was shocking, tucked away in the corner, very minimal selection and the drinks were warm. All inclusive guests were kicked out of the main dining area to allow for a big group who completely overran the hotel who treated it like a slum, spitting everywhere, being loud in the morning just very rude. Felt like we were an afterthought and a hindrance. Definitely not a 5* hotel it’s a mediocre 3 at best. AVOID AT ALL COSTS, it will put a negative on your visit to Marrakech.