Guest User
October 23, 2024
Hotel itself was nice, we had a villa, separate from the hotel, and the villa was big. Downstairs was a nice spacious lounge, plus loo and separate shower rooms. Upstairs was a spacious bedroom and bathroom. Bedroom opened up onto with a nice verandah. Outside was a private garden and pool, with orange and pomegranate trees. The grounds and hotel were nice, and not overly busy, and the staff were friendly. However, food in the restaurants was bland - which was dissappointing for Moroccan food! Pool bar restaurants served better food. They also closed one of the restaurants as the hotel wasn't full, which meant there weren't enough spaces for the residents! At 7:30 I was told I could possibly get a table at 9! Bit of an issue when you're hotel is miles from the city. After complaining, a table was found in 5 minutes! Housekeeping was woeful and just didn't replace anything we'd used! Kept asking reception either by phone or face to face, who said they'd send housekeeping, and then most of the time didn't show. Or, they did bring some items but not the rest. This really spoiled it, as this was supposed to be 5* and had been recommended to me by a friend who had stayed there a while back.