Guest User
May 11, 2024
The environment and architecture are very good, but the service is at the level of an ordinary hotel, and I feel that it is not worth the premium. For example, my friend and I arrived at different times, but the hotel was only willing to provide one free pick-up for each room. In the end, they were willing to reimburse my friend's taxi fare for the outbound trip only after our room canceled the airport drop-off service. It was very troublesome. Domestic hotels that cost two to three thousand RMB a night all provide free pick-ups per person. Aman in Luang Prabang, which is of the same brand as yours, also arranges free pick-ups for each guest every time they go out of the hotel to play. In addition, when we were having breakfast, the staff spilled juice on another friend of ours, and did not apologize, nor did they clean up the juice on my friend and on the ground. In short, the service of this hotel is not up to par, and I will not go there a second time.
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