Les Palmiers Boutique Hôtel & Spa

The Reviews for sure are mostly posted by local people who come to party for one day. This is more a place to be for local people who come to party than a hotel for guests who seek for peace. The hotel has two pools with the restaurant in between to separate one from another. One pool is supposed to be for hotel guests who want to relax, one apparently for day guests. So on a daily bases you see local people coming there to swim and party. As thus you find yourself in the middle of sisha-smoking people talking about their fancy cars (Lambo's and Ferrari's are parked in front of the gate) and how they have earned it by selling confetti ;) as they also come and sit and smoke at the pool for hotel guests with permission of the staff. Our Presidential suite was very spaceous with very nice furniture, but also very dirty. It was full of ants, had a dirty floor, the soap-pump didn't even work and was finally replaced after 3! days, the towels on the sunbeds didn't get refreshed daily but just folded after use (bweik), dirty cups and glasses in the room where not removed etc etc etc, .. I can keep on going on Absolutely not worth the price (4000€ for 4 nights) and on top of that food and drinks are very expensive (6€ for a beer, they even charge the extra tomatoes on your omelet) For my wedding anniversary the staff has done it's best to surprise us with some (real) confetti and balloons, but of course this was charged (no problem by the way) and not a gesture. Read the comments and you will see the same remarks coming back. Hotel guests among themselves talk about it so this is the reality

I feel a bit petty writing this, but I think it’s important considering it’s classed as a five-star hotel. Our stay was quite disappointing. The room was very dark and dingy, with barely any light—even during the day. The paintwork was chipped, and it didn’t feel at all luxurious. I wouldn’t recommend staying in that room. The cleaners came and moved everything around in our room, and they even misplaced my hair straighteners. In the evening, we were the only couple in the restaurant, but the waiter made us feel rushed, and we had the uncomfortable feeling of being watched the entire time we were eating. Overall, the experience was very average, and we received better service at our riad earlier in the week.

Unfortunately overall not a good experience. The facilities and room were nice (albeit the latter began to smell of waste water after a couple of days, which we understand from other reviews this is a known issue). At our check out on 1 February we were charged 3,000 dirham rather than 300 for an airport transfer. We suspect this was an honest mistake, but regardless led to an extremely frustrating (and at times bizarre) experience in order to receive a simple refund. It was only after countless phone calls and emails that our booking provider finally obtained the refund on our behalf on 8 April. Fellow travellers may wish to think carefully before staying here; the management behind this (premium) hotel is not at the level it reasonably should be. One shining light was Youssef who provided an excellent dining experience each evening.