Tui Blue Medina Gardens - Adults Only - All Inclusive

Good location. The best Tui team provides the best in every detail. Very good and wide dishes. One of the best hotel.

There is so much about this hotel that is excellent, the food, the facilities, the staff, everything…but unfortunately for me the noise at night from the sky bar was unacceptable. Thumping loud music going on until past midnight. The hotel could not change my room to something quieter so I felt that what should’ve been a peaceful, relaxing holiday was completely ruined at night by not being able to sleep Until the early hours of the morning. Even after the music finished chairs were being dragged around all over the floor above hotel bedrooms. The hotel doesn’t take responsibility for this because apparently the sky bar is a separate company and yet the bar is directly above hotel bedrooms. On top of this, I specifically booked a room with a balcony and ended up in a room without a balcony. Because I booked through a well known ‘Third party’ company, the hotel would not give me any help with this and told me to pick it up with the agent I booked with. They accepted no responsibility. However, my booking information clearly stated that I had booked a room with a balcony Which I showed the hotel . Again, the hotel wanted to shift the blame to somebody else rather than sort the situation out, especially as I also found myself in an excessively noisy part of the hotel. I can’t fault the hotel except for these matters, but they were pretty significant and completely affected my stay.

We stayed for a week in September at this hotel after reading wonderful reviews here and the hotel lived up to our expectations. The staff are fantastic, the food was really tasty with a great selection. The beds were comfy, rooms a good size. Really nicely decorated lobby and bars, the entertainment was good. We had a hammam and massage at the spa which was so good we had another massage at the end of our holiday. The hotel was well situated to explore easily but come back to the peace and tranquility of the gardens for a rest. We never had trouble getting loungers in the garden area near the quiet pool, and we're happy to chill down there and wander up to the main pool or coffee bar for drinks. We can't wait to return to the hotel next April!

We stayed at this hotel for 2 weeks in September and don’t have a bad word to say about it. The staff are so friendly and efficient, the grounds are kept immaculate, the housekeeping team are spot on, and the food is divine. There is something for everyone and they cater for every diet. Head chef Said is always on hand to offer recommendations too. We had a lovely spacious room (2202) with a fantastic view over the grounds. We had an issue with our shower door and within 10 minutes of reporting it to reception it was being fixed! It was our wedding anniversary whilst we were there and they decorated our room for us, and left a card which was a lovely touch. We tried out all the classes on offer and they were great, especially the cocktail class. The absolute highlight for us was the hot air balloon ride. A fantastic memory made. Within 3 days of being home we had already booked to go back next year. And we can’t wait. 10/10 recommend to anyone.

Second visit. Top notch once more +++. Loved every day, tours good too. Hotel staff lovely. Food great. Drinks maybe not up to standard of say a Turkish equivalent but did us. Good atmosphere with nice people in hotel . Entertainment staff, Joel and Jon, very good too.

When going back to my room the panel where you wave your key card had been tampered with as had another room a few doors down I reported this to the reception the man who came up told me it was my fault as I had closed the door to hard (the doors are self closing) I am a single woman staying in the room by myself to say I didn’t feel safe is an understatement! I went down to reception to further voice my concern when the same man came up with the most fanciful story advising he had done as much as he could he came running after I reported a white man trying to break into my room (where this part of the story came from I have no idea and why he felt the need to lie is beyond me) I asked to speak with a Manager they refused to get anyone for me, the TUI rep was unavailable, apparently no one was available and if I wanted to speak with anyone I would have to wait till the morning, the fact that I am in a foreign country unsure of my safety was a never mind, in fact they couldn’t careless, there was one young man Ayaub I will say that was amazing he did as. Much as he could to calm my fears, this however did not help with a very uncomfortable nights sleep, the next morning I spok with a assistant general manager who basically said that they know there is an issue with key panels and the hotel is 100% safe (this a guarantee that no one can make) but again basically brushed me off, I also sadly have to say that no one from TUI has bothered to come and find me (even though I had requested this on many occasions) even though this is a TUI blue hotel and they boast when you first arrive that they have an onsite team there for anything! Yeah right, but then this is TUI I don’t know why I am surprised! Going home can’t come quick enough for me now, I will never come to this hotel again and urge others that want to feel safe on their holidays not to either as for TUI well lets just say I will be cancelling my holiday to Sri Lanka in February with them as they once again have proven themselves to be useless.