Dar Guéliz

The cleanliness was lacking, and the service was p The room was large with plenty of space, but it was dirty in the bed area. The Wi-Fi went out during our stay, and there were no instructions on how to use the TV.

Uncomfortable apartment poor management Such uncomfortable apartment. The Wi-Fi was not working for the fist 6 hours of our arrival. The tv was not working it was sorted at first by a technician. But through out the evening it kept losing signal. There are lots of problems with the apartment the bed is so uncomfortable because it’s so hard. When I spoke about this all I was given was a cover to put over the mattress. The sofa was so uncomfortable it is like a park bench covered in material, we where unable to relax comfortably. The balcony is covered in pigeon faeces and pigeons are nesting on the Air-con unit. We were not able to use the balcony due to this and the tiny size of it. The balcony also doesn’t lock I have taken videos of this. The fridge in the apartment was not keeping our food cold and there was ants everywhere on the fridge and in the kitchen. There was wires hanging out of sockets and the lamp in the living room was hanging off. There was no dining table in the room and in the description of the apartment it stated dining room table. I brought this up and later they put a dining room table into the apartment. I was not happy with the apartment. I don’t believe it matches the description of the advertisement and I was not able to relax with the uncomfortable furnishings. I felt the manager made no attempt to meet me or offer us a different apartment. He should no a professional approach to us as guests and didn’t even introduced himself to

Such an uncomfortable apartment. The Wi-Fi was not working for the fist 6 hours of our arrival. The tv was not working it was sorted at first by a technician. But through out the evening it kept losing signal. I have provided the pictures showing this. There are lots of problems with the apartment the bed is so uncomfortable because it’s so hard. When I spoke about this all I was given was a cover to put over the mattress. The sofa was so uncomfortable it is like a park bench covered in material, we where unable to relax comfortably. The balcony is covered in pigeon faeces and pigeons are nesting on the Air-con unit. We were not able to use the balcony due to this and the tiny size of it. The balcony also doesn’t lock I have taken videos of this. The fridge in the apartment was not keeping our food cold and there was ants everywhere on the fridge and in the kitchen. There was wires hanging out of sockets and the lamp in the living room was hanging off. There was no dining table in the room and in the description of the apartment it stated dining room table. I brought this up and later they put a dining room table into the apartment. I was not happy with the apartment. I don’t believe it matches the description of the advertisement and I was not able to relax with the uncomfortable furnishings. I felt the manager made no attempt to meet me or offer us a different apartment. He should no a professional approach to us as guests and didn’t even introduced himself to me. The shower head is not fixed to the wall so you need to hold the shower head when showering this causes more water splash on the floor. When I finished having a shower I went to get out and the water caused the wooden shower tray to move. I lost my footing and slipped with loosing my balance. I then slipped on the wet shower floor and fell hurting my back. This was enough for me. It put me over the edge I was so upset I could no longer stay in this apartment so I checked out. This is my vacation I am not being held to ransom by this complex having me staying in the hotel apartments by then refusing to refund me my stay. I cannot and will not stay in an apartment that I’m not able to relax and feel comfortable and safe. I strongly recommend staying away.