Marriott's Crystal Shores

We just stayed here for 4 nights in a 2 bedroom villa with our 3 adult children and had a great experience. The room was on the 15th floor with a view of the pool and gulf. The room was spacious , clean , updated and fully equipped. Pools were great and there was easy access to the beach. We rented chairs and umbrellas one day at the beach. Smooth white sand and nice shells. The water itself was not as clear as I thought it would be in South Florida. There were daily activities , we played bingo one day and the people running it were so funny. We ate dinner at Stilts and the view of the sunset was amazing. The only minor complaint is the lack of breakfast options here but we walked to Stonewalls nearby which was a great find. 7-11 across the street came in handy too. We bought drinks for our frig. Lots of restaurants within a 5 min walk. The staff here were so friendly and they were always seen cleaning and making sure the grounds were spotless. I would definitely return.

Stayed here with my girlfriends family. What and amazing resort.! the building and design is beautiful, the room decor was great. The room was comfortable, clean and contained everything we needed. The amenities in this resort are 5 star! They have everything on site you could want. The drinks were well made, the food was great, there were various options to choose from. Finally the service, from the front desk person to anyone I interacted with on the property was top notch and professional. Everyone I spoke to was polite and helpful when asked.

best hotel ever been there plenty of times I live it so much sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo good

Advertised as "Three miles of Private beach" The beach is NOT Private.... there were thousands of people on the beach with several public access points within yards of the hotel. False advertising, sham on you Marriott franchise owner. Please correct your false advertisement. Thank You,

It was off season so there wasn't much activity. The rooms were lovely and clean - ours had a beautiful view of the ocean. Each bedroom had balcony access. Kitchen / living area was spacious. Tight covered parking area but outdoor parking was better. The 2 food venues were basically outdoor seating only which was chilly in the off season. The choice of furniture in the general living area as not as comfy as it could be. We would go back during warmer weather.

We stayed at beautiful Crystal Shores in a 11 floor Island View Villa that appeared to be recently refurbished…we had fabulous views of the Gulf of Mexico as well as Marco Island…All associates were friendly and ready to assist…the grounds are beautiful and immaculate…we didn’t use the large pools but did spend a little time,after coming off the beach,at the small zero entry pool that had a children’s water slide..kids had lots of fun…the Beach and Gulf was beautiful…we rented an umbrella and 2 loungers for the week and loved the idea of coming down to the beach anytime and our chairs and umbrella were set up and ready to use..We had lunch at Stilts one day and it was very good….there are plenty of great restaurants nearby…..We had a great time at Crystal Shores and plan on returning next year.. I highly recommend this fabulous resort.

We actually stayed next door at The Charter Club, but Crystal Shores need to know that their blasting pool music is beyond not cool. It's really annoying, actually, so ffs turn it down, will ya? We stopped in for some pizza to see what the fuss was all about. Hardly anyone in the outdoor space and the entertainer had her stuff so loud we couldn't have a conversation. Please stop trying to create a party atmosphere on an island that prides itself on calm relaxation.

This place use to be nice and clean. Our room wasn’t ready at 4pm for check in. We stayed on the beach. Came to room around 8-9pm after sunset. And when kids went to Shower the shower would not drain. It would feel up with cloudy water. We called and some took an hour to come and when they come they couldn’t even fix it. They poured acid into it and still would not drain. Water was up to your ankles. This is how you get bacteria on your feet. Management was rude and didn’t care about the issue. We asked if we can have a 1 hour later check out and they said no. It took them 2 hours of trying to fix it and kids couldn’t shower right away to go to sleep and we can’t get 1 hour later check out. Management here would have made sure we were happy. We would not be staying here going forward. We have been bonvoy members for 10 years and this is unacceptable. I would not recommend this place going forward!

What a wonderful resort! We loved the accomodations and the location. It is close to alot of restaurants and shopping. We will definitely be back. They went above and beyond with keeping us happy. It was 97% full but were able to accomodate all our needs. Rooms are updated and facility is beautiful!