Sierra Blanca Resort Art of Healing

Quite possibly the rudest management of a hotel I have ever dealt with. Me and my partner stayed here for 4 nights. The hotel itself is fine. At check in we were not informed of checkout time or when breakfast was. We were informed our room was ready- we get into the room and it hasn’t been cleaned. During the stay there was building works which meant constant noise by the pool, there was a Russian influencer taking pictures non stop, there was no one at the bar for most of the time so we couldn’t get a drink . So, the best part is- we get to checkout, we get told we are losing our damage deposit over a small makeup mark on the white robes that are provided, we agreed we would come back, and if the robe could be washed we would pay for it, the manager (I think? Inna?) said it would be €50. We come back, she shows us both robes which have clearly not been washed properly (photos attached) and tries to charge us €100 instead. There is no rationale for the €100 fee. So of course we challenged this, she then told us she would call the police on us and Threatened this multiple times until we eventually agreed to pay. Awful awful management, would not recommend this hotel to anyone unless you want to be threatened with police action. Never in my life have I been treated so rudely by hotel management. Clearly just want to make money of people. avoid ! Also, to management - maybe dont buy white robes

Found this hotel to be very stylish and with very nice facilities (although the spa was closed). The room was very nice with lots of modern facilities and breakfast was more than adequate. My biggest and only gripe was the lack of staff! The receptionist doubled up as bar staff and kitchen help. I found this a little frustrating when trying to get something as simple as a drink whilst a queue of people are trying to check in. There wasn’t even any sign of a duty manager or someone else who could help either at reception or at the pool bar.

I would say this hotel is more geared towards adults only over families with children . The property is located within a very quiet part of Marbella - away from the hustle and bustle and consequently makes for a very tranquil and relaxing stay. The pool is a particular feature of the outdoor area with comfortable sunloungers surrounding it. No loud music blaring out which is a nice change! The hotel does provide towels for the pool should you need them. To get into the golden mile part of Marbella, you are looking at a 10/15 mini car journey. We booked a bolt taxi both ways which cost us about 30 euros return. There a few niggles stopping this hotel from achieving 5 stars. When we arrived, the lady on reception was new to the job that day and seemed to be struggling on her own dealing with people checking in/ checking out and doing bar service in the outdoor pool area. She checked us in, gave us our room key and our room still hadn’t been made up from the people before. We left our cases in the room anyway and disappeared off the pool for a couple of hours only to return and find the champagne we had put in the fridge to have been removed by house keeping. We ordered lunch outside and some drinks from the bar tender only to find out it was his first day too and he wasn’t sure where everything was. I understand everyone has a first day at a new employment but to have more than one new person starting on one day and to have no one that has experience nearby is a big fault in my opinion. When my husband went to return our pool towels the young lad behind the desk was preoccupied with his iPhone and needed to be interrupted to. Get his attention. A mixed review but all in all a good stay.