Guest User
June 25, 2024
Very swanky hotel situated on the broader Puente Romano resort. Stylish room, comfortable bed. Great dining options on the resort, favourites were Sea Grill for breakfast and Nobu for dinner. However, it was very poor value for money. Bathroom door in the room was not working, so was unable to open it in the morning and had to wait for a technician to come in and fix. The hotel staff did not address the issue, merely sent the technician each morning. Would expect better from a hotel if this caliber. Generally the service was very average, which is a big miss for this hotel. Front desk was often not staffed and had to wait around for someone to come over. At times the staff were rude, not answering questions or saying they simply didn’t know. They should get some training from their counterparts in Asia. Rooms were very noisy at night (partying going on outside til 3-4am every night). Overall very disappointing stay, I would not return.