Neptune Mara Rianta Luxury Camp - All Inclusive.

Amenities & Extras: Facilities like the pool and spa were appreciated, with massages receiving specific praise for their quality. Additional conveniences, such as complimentary laundry (three items per day) and shoe polishing, were frequently noted.

This was an excellent choice for our first trip to Kenya! The hotel/resort/camp was amazing, with exceptional staff and service. Daniel, our butler, was fantastic, always there with a smile for laundry, coffee, or turndown service, and even guided us back to our tent at night. Robert, the waiter, served us with a smile and ensured we had the best meals, thanks to the chef. Our safari guide, Emmanuel, was outstanding, showing us everything we wanted in Masai Mara. Manager John and guest relations head Sharon were also incredible. It’s the best luxury camp in my opinion!

This is going to be long, but it's worth reading if you're interested in this hotel or a safari experience. It was our first safari experience and it couldn't have been better. We stayed for a total of 5 nights. The hotel selection made our experience incredible and perfect. We love to travel, and out of all the hotels we've stayed at, this one took the top spot for hospitality and service. The entire staff is extremely friendly, always smiling. The perfect word to describe what they do is "pamper" you at all times. From the moment you arrive until you leave, there's no fault in their hospitality, kindness, and service. Every hotel in the world should learn from this one. They always make you feel at home, not just like any other guest. My husband and I grew attached to everyone. We'd like to highlight the impeccable work of Emmanuel, our guide for the Game Drives. We know our unbeatable experience was largely thanks to him. Always in the best attitude, attentive, kind, respectful, punctual, PATIENT, cheerful, and professional. He always made us feel interested and motivated during the game drives, sometimes lasting almost 12 hours in one day. At no point did we get bored with him. It's clear he has a passion for animals, nature, his country, and its culture, and he was able to transmit and share all of this with us. We're grateful and feel lucky to have had him during our stay. He always answered any questions or concerns we had, seems like he can read the animals' minds. He knew exactly where to go, how, and when to get close to the animals. I literally cried when I said goodbye to him. We hope he continues to be a guide for a long time, as he does it perfectly! Another example of the hotel's hospitality: In the morning, they come to your room to wake you up at the time you agreed with them the night before. You don't even need to get out of bed to open the door for the housekeeper; they enter directly to leave you hot coffee for when you wake up. During our stay, Elphas was our housekeeper, and we were totally happy with him. Always punctual, kind and respectful towards us. At night, he prepared our room with hot compresses on the bed, dim lighting, water bottles, chocolates. At night, a guard stays outside the rooms, ensuring we aren't exposed to any animals. When you leave your room at night, they're accompanied by a flashlight to the restaurant or lobby for your safety. The hotel's cleanliness, rooms, restaurant, and common areas were impeccable. The design fits perfectly with the safari experience. The place is exactly as shown in the photos; everything matches. Linda and Sharon at reception welcomed us in the best way. Even before arriving, I sent several emails with questions, and they answered all of them quickly and kindly. The food is quite delicious, varied, flavorful, and abundant. The only thing I'd add is more options for breakfast, desserts, and game drive lunches. We toally recommend to stay at Neptune Mara Rianta!!