Los Altos Resort

This hotel is more than just a hotel. It’s an experience. We were visiting for our honeymoon and they went above and beyond for us from the moment we stepped on to the property. They suggested multiple restaurants, not just the on site restaurant. So that gave us an opportunity to explore. They cleaned our room, brought us breakfast in our room one morning, and were available to set up reservations and excursions for us. Anything we asked for, they obliged. If something wasn’t right, they made it right and fast. (Only because our toilet got messed up at one point.) Beautiful view from our townhouse, access to a private beach… I mean, you name it, they offer it. I cannot say more amazing things about this place. You will not be sorry staying here! Andres and Christian were amazing butlers from beginning to end. I cannot wait to come back to Costa Rica and spend more time here.

Los Altos is billed as a 'luxury resort' but it falls short of the basics. Me & my wife stayed at Los Altos for 3 nights at the end of March as part of our wider honeymoon to Costa Rica, Los Altos was supposed to be the pinnacle of our stay, booking a townhouse with private pool. The room itself was fantastic, and we were allocated a personal butler/concierge to contact via Whatsapp, who did give us a great greeting - the experience unfortunately didn't live up to the billing past this point. The concierge service feels personal in principle, however I read a review on a previous page where another user had sent a message to their concierge to book a return taxi home from the beach, and didn't hear back for over 2 hours - this is a perfect summary. We didn't experience anything quite as extreme, but we did wait 45 minutes on our night of arrival trying to see if we could get room service. Safe to say by the time we had a reply we were sat in the restaurant. Housekeeping was also inconsistent, they didn't come for turn down service on our on the evening of our first full day, and we had to request them to come on the second day in the morning, as well as then for turn down in the evening. Staff shortages were mentioned here upon leaving, but we certainly saw a lot of staff in the area at multiple points. We also had an issue with our air conditioning unit which was leaking throughout, and still, when we left. Our poorest experience though was in the hotel restaurant, we had small issues in 2 of our 4 visits (3 breakfast, 1 dinner) but a much larger issue on a third visit, where our breakfasts firstly took a considerable time, but then secondly got delivered to the wrong table. They were left on that table for over 10 minutes before the staff came to collect it having had it raised by the couple near us that it was wrong for them. The staff member then tried to give the same cold breakfast to my wife, and seemed confused when she mentioned she had seen him just a lift the meal from their table to ours. I will say all the staff seemed well mannered and kind, but if anything what this leads me to believe is that the hotel management simply haven't trained them in how to offer an overall better, quality service, or they are simply understaffed significantly that across the board they struggle to offer the service intended. We received apologies having raised these exact issues before leaving, but nothing more to try and better set things right. Overall, whilst its important to stress given my 2 star rating the hotel itself is not a bad place, simply put, for the money we paid and that the hotel are asking, it is absolutely poor value for money. We received better, much more personal service from hotels under half the price across our trip, therefore I can only advocate others staying here for the room.

Great time. Family of eight had a big suite with four bedrooms - really worked well. Fantastic service, everyone was super nice. I would love to stay there again! Saw squirrel monkeys, howler monkeys (and heard them haha), and macaws all on the property.

Attentive and helpful

We loved our stay at Los Altos! Everything was perfect! Everyone was so friendly and helpful! Our room was amazing and fit our family of 6 perfectly! The pool was so great and we loved our time at the private beach. It was beautiful! We had breakfast each morning at Koralas and it was delicious! We had dinner there a few nights too and it was great! We loved how we could walk to the shops in town too. We loved our stay at Los Altos! Highly recommend!!!

We had the most wonderful time at Los Altos Resort! The facilities from the rooms to the restaurant were great, and the staff were outstanding! The room, one of the town houses, was amazing. We loved the views and privacy it offered. Andrey and Christian took excellent care of us during our stay, anticipating our needs, checking in on us, and ensuring we had a relaxing time. They were just wonderful! Overall, our stay far exceeded our expectations. We greatly appreciated our time there and look forward to returning soon!