Heart of Manteo

Very nice room good room service very nice if they had a pool it would've been perfect very spacious had a stove and garbage disposal in the room with every thing u needed to cook with

I had reservations for 2 adults June 7-14, 2025 & upon arrival, there was no one in the lobby & the kiosk wasn't working. Someone else awaiting a key called a number posted above the lobby phone & we were told the receptionist would have to get an Uber & it'd be about 20 minutes before he'd arrive. After a long 9 hour drive, we had to wait in the car for almost 30 minutes to check in & get a key. The room had 3 towels on the bed. For 6 days, I requested clean towels daily & received them 1 time & was told they didn't offer housekeeping until check out. No clean towels, no emptied trash for a week! On one of the daily towels request calls, I was told that I had to call first thing of the morning if I wanted clean towels that day. At 7am, I called, but didn't receive towels again. I called the lobby & was told hand towels & wash cloths are in a cabinet in the lobby. There were no bath towels & again I called & was told they don't offer bath towels during the stay. I also made a daily request for soap, which I never received. There was no bathroom sink, just a kitchenette sink, with no hand soap. It's very unsanitary to brush teeth & wash hands in a sink where food would be prepared (not that I would ever eat in that nasty room). There was not even 1 hook in the room to hang clothes on. No hangers, no closet, no hot water! Every day, I requested someone to check the hot water. 7 nights & no hot water. The shower drain was backed up & water would fill the tub with 5" or more during a shower. Every day, I requested the drain to be unclogged & it never was. The 2nd day the receptionist asked us to be in the room by 9pm & someone would come fix the clog. We were in the room at 8pm & no one came. Never. The tub was so slick from the slime coming from the clogged drain, we stood on a hand towel when showering, as there are no gripper bars in the tub/shower. The bedspreads were very thin (not the plush white ones as shown on their website) and both had cigarette burns & stains (as did the towels). When asked to change rooms, was told there were none available. The hotel isn't ADA compliant (no elevators nor ramps). We had to buy hand soap & towels during our stay, which was unacceptable for a week hotel stay, especially after requesting numerous times.

Booked two non-smoking rooms for 5 days because there were no other alternatives. Both rooms stank of tobacco smoke. Informed the manager on duty and the best he could - after a 24-hour delay - was offer to spray the room with a can of disinfectant. Requested a refund, which was denied. Stay away!

Basically the place is okay. Could use a MUCH NEEDED proficient, professional at the front desk. The kiosk might be fine, but an actual human being should be onsite for customers. Cedric is useless.

Nice place for location and for reasonable price. Parking was free and could park by the room. Very close to gas station, grocery, Pizza Hut. We only stayed one night; we just came to see the outdoor drama up the road. Room was extremely clean and well kept with recent paint and new floors. Mattress cover, clean or new coverlet. Fridge seemed new and was spotless. Kitchenette was really clean and looked new. Kiosk check in was actually pretty easy to use. Outside grounds kept nice with nice flowers. Overall, very nice for a motel in a busy location. We would stay here again.