Mandurah Coastal Holiday Park

There was no hot water in the shower and we couldn’t take a bath. There was no heater in the room either . It was quite small for 2. We couldn’t change a room as the reception closes after 6 pm. You also have to throw your own trash and ensure you do not leave a big mess or the security deposit will be forfeited $100 for cleaning.

Terrible communication from staff, we called to let them know we would be checking in out of hours and followed their protocols. We were never sent any codes or OOH contact numbers. I had to interrupt another guest to get a contact number. When I called, I was provided with the wrong code twice, whilst someone condescendingly told me I was putting in the code wrong over the phone. No apologies were given for lack of communication. No WiFi details were given. TV wouldn't work without WiFi, so no point in having it. Pictures taken are using a fish eye lens, so we were disappointed by room size, at least everything was clean. Curtain is not big enough, so people can see in at an angle if they wanted... Even on check out, nobody at reception ~09:30 (hours 9-6) so we called again, and were rudely told to use the key drop box, even though it's labelled as out of hours key drop. Spent the last month using various Holiday/Campervan Parks, and this was by far the worst check-in experience.