Hampton Inn Manchester Downtown

Location: Frequently praised for proximity to downtown Manchester, SNHU Arena, and nearby amenities .

A group of us stay at the hotel for a night for a professional conference and each person made reservation own his/her own. After exchange emails with Director of Sales, I said I will cover 6 individuals, including me, for 7 nights. When arrived at the hotel, the front desk entered my credit card to replace the credit card number for 5 of the credit card used for reservations. Next morning, when checked out at 8am, I found out 2 of them were wrong. The front desk told me that he will ask a manager to fixed it, call me, and send me the receipt. Nothing happened. Next morning at 9:30am, I sent an email to the Director of Sales asking for an update. She forwarded the email to another person at 12:30pm asking her to provide the receipt. At 3:30pm, I called the Director of Sales asking when I'm going to get the receipt so I know if the charges were correct. She was not too happy about the call and said she could not understand why I need the receipt in a rush. She said I just have to wait until they have time to get to it. I asked to speak to her supervisor but she said she is the supervisor. She hanged up the phone on me. My conclusion is the service stops once they make the sales.

This Hampton Inn ignored my well-in-advance reservation request (and a reinforcing phone call) for an upper-floor room and put me on a first-floor room extremely close to the front desk, exposing me to all kinds of noise. When I objected at check-in, they were defensive and dismissive, just as they were when I called them. I'm attaching a photo of my panoramic view of a hydroelectric substation that abuts the back parking lot. Speaks volumes. Then … I had to change rooms at 2 a.m. Saturday night, March 28, because right outside my window, someone in that back lot was blaring loud stereo music for more than an hour. That lot is a no-man's land that appears to be a magnet for undesirables. The front-desk night staff person, who acknowledged receiving complaints from multiple parties about the noise, was sympathetic but said he was under orders not to do anything outside of the building proper. I called the Manchester Police at 12:56 a.m. The officer was also sympathetic but said they were busy “with activity at the bars.” Kudos to that night staffer who got me a fourth-floor room on the other side of the building at an ungodly hour, but all in all, this experience was harrowing. I suggest not staying here.