Courtyard Manchester-Boston Regional Airport

decent hotel with very friendly people. Good location and clean room

Not many cable channel s lots of walking no free coffee just Starbucks 6 to 7 $$ a coffee a joke

The most frustrating stay ever!!! we booked for three nights. First day the room fell through and I had to rebook again we had previous been told that our state was all set. However, somehow the booking did not go through. So after paying another $50 to rebook another room for one night, our keys did not work so we had to wait in the rain to find someone to let us in to no avail. After getting a new set of keys, we went to our room and there was no wastebasket whatsoever. We called the front desk, and asked for one the clerk Acted as though he didn’t know what to do about that so… Someone finally gave us a garbage bag which we hung on the drawer dresser drawer. Finally, the next day we were allowed to go into our room for the next two days which I had booked successfully only to find out that, the room has been vacant all along and was literally across the hall from the previous $50 extra room SMH once in our new room the refrigerator didn’t work so we had no nice cold drinks. I will never stay here again. I am astounded that this is a Marriott. We frequently stay at the Fairfield Marriott and love it there but we’re unable to book a room for the dates needed. Once again, this place sucks. And this is coming from someone who stays every single weekend.

This is our 3rd time staying at the Courtyard. Everytime has been a great experience. The rooms Ara always clean, the air conditioner is always working, clean pool, great bar area, and great service. Emerson was so helpful, allowed us to have a late check out, super helpful, and very attentive. We will be back in 2 weeks and staying here again!

I would not come back.. I came here for work and the internet is AWFUL. The breakfast doesn’t open on time, so don’t count on getting a quick coffee at 6:30 before heading to work. The kitchen is great…. IF YOU CATCH THEM BEFORE 7:30pm… even tho the kitchen is supposedly open until 10, if you go after 7:30pm, you will be met with countless reasons as to why they can’t serve you. I wouldn’t come back here even if my company comped it for me again. As someone who has been here multiple times, just go next door to the TownPlace Suites for a much better time!

So, a month ago I made reservations to stay at a Springhill suites Marriott. When I got there, the front desk personnel told me that they were booked and did not have any rooms left. The person at the front desk told me that they apologize for the inconvenience and would find another Marriott for me to stay at for the evening. No problem, I know mistakes happen. The person at the front desk told me that they contacted the courtyard Marriott, which is nearby and that I could stay there. I told them that I had used my 25,000 point certificate that I receive annually to pay for my room. They said that it would be no problem, and they would refund everything and for me to rebook the reservation on their app, at the Courtyard Marriott immediately. I did so and drove to that Marriott. When I arrived, I told them at the front desk that I was sent over from the Springhill suites and that I made another reservation using my certificate. They said it was no problem at all and that they have my reservation for the evening. The next morning I handed in my keys and the front desk person told me I was all set and I received my receipt for No Charges. A month later, today, I get an alert on my phone that I was charged $184 from the courtyard Marriott! I called over to the Marriott and told them that my card was fraudulently charged from them today. The lady told me that, the “Discover” card that “I” used was fraudulent, so they charged my Marriott credit card for the full price of the room. I explained to them that I have never held or used a Discover card in my life. Someone at their front desk must've made a mistake. She then went on to tell me that she called some woman who owns this supposed Discover card and that it was a fraudulent charge, and they would indeed keep the $184 charge on my card. I explained to her again, that I have never owned a Discover card and I used my annual free stay 25000 point certificate to cover my room last month. She then changed her story and told me that her hotel was having problems getting the money for the room, using the Marriott certificate that I used, and their policy is to charge me full price for the room since they are having problems getting compensated for my 25,000 point certificate. I then told her that she is not authorized to charge my card a month later. I used the Marriott reservation system, using my certificate to book that room and it is her responsibility, not mine to get compensated for it. She told me that she refuses to reverse the charge and once I swiped my Marriott credit card for incidentals, they can charge it anytime I want for anything, including damages to the room. The lady at the courtyard then proceeded to tell me because I showed up at 2 AM from the other hotel that she is personally flagging me as fraud! I have been a Marriott credit card holder for over 20 years with over 900 nights logged. At this point, I was furious, and demanded to speak with a manager. She told me that she is the ma

Front desk clerk was not at her desk. Took several minutes to come out. Elevator and lobby area were tired and worn looking. And this hotel is not close to the airport. Breakfast was fine and probably the best part of the stay. But there is a Holiday Inn Express that is closer to the airport and would be more convenient.

Fast and easy services. Very efficient shuttle to the airport. I booked this hotel last minute and the staff were very helpful. My room was spacious, comfortable, clean and has everything I needed. I definitely recommend this hotel and will stay again when I’m back in town. Nice bar too!