Helios Hotel

Staff Service: Friendly and helpful staff were frequently praised, with some noting their willingness to assist with advice and language support.(based on 1 review)

Arrived after a delayed flight to a warm welcome at 2:30am. Having stayed here last year and having an awful time (the hotel was full of awful guests from all over the world) I decided to give it another try. Travelled as a group of 2 adult ladies (cousins) and 2 teenage girls. Room was cleaned daily, we had a family suite which was spacious with a balcony overlooking garden. Air con was fantastic and very necessary. Updated bathroom with large shower cubicle, large vanity mirror and hairdryer which worked well. Bedroom 1 had a new large, very comfortable bed, access to balcony and dressing table with drawers and stool, bedside tables with drawers. Studio Bedroom had access to balcony, 2 single beds, sofa (I think it was a sofa bed) fridge and was very spacious. Wardrobe with safe was in the hallway along with luggage store. Food was great, always something tasty and fresh, plenty of salads and at dinner,a freshly cooked bbq every evening along side the usual buffet options, plenty of choice at every meal. Pool is fairly small but was never crowded. The sun has gone from the pool area by 4:30 but sun lovers have the beautiful private beach area just 10 minutes walk away (or take advantage of the free shuttle bus) Lunch is served at the beach restaurant along with a full range of non alcoholic hot and cold drinks. (Alcohol is available at the beach, but not as part of the AI package) The bar at the poolside was never crowded and staff were attentive and constantly walking around to see if more drinks were required. All staff were super friendly. English speaking is limited but Google translate provided us with laughs, fun and some great conversations with good people. There is a Spa with massage and other treatments available, my cousin took advantage of this and reports were very favourable. One of the girls celebrated her birthday while we were there, the staff decorated a table for her and made her feel really special. Would definitely recommend Helios Hotel.

Not as described in anyway from (loveholidays). Went with wife and 3 kids. States on advertising of the hotel that they provide free WiFi ( yes but only in lobby of hotel or poolside) no option in rooms. Rooms are very dated. It says they have satellite TV no they don't, It also states phone in the room, most people have there own phone...the phones weren't connected. Yes this hotel has a pool and a small pool for kids, but in this day and age kids want more. My kids did enjoy being poolside, but that was due to other holiday makers interacting with them. Going back to the rooms our shower cubicle was falling to bits, with mould on the tiles. The bathroom furnishings had obviously been reattached to the wall that many times that the grout on the tile work had more hole in it than an ant hill, and we'll not to forget the ants🙈. For an all inclusive it was shocking. Did not cater for children in any sense. They didn't even have ice cream nor snaks for the kids which i have had at all inclusive holidays ive had before.Drinks where either soft drinks,beer,vodka or gin all else you have to pay for but are not branded products. We did meet some nice people there, but had to eat out most days for most meal times which was at a cost that most do imagine they wouldn't have to pay. Everyone has a right to an opinion, but my opinion is avoid and don't waste your money on this hotel. We made a mistake on picking this location and it won't happen again.