Juma Ópera Boutique Hotel & Spa

Location: The hotel boasts a prime location in Manaus, directly opposite the Opera House, making it a perfect spot for exploring local attractions. Guests frequently mention the stunning views from both the rooms and the rooftop, adding to the hotel's charm.

My wife and I stayed 2 times one night each in an Opera Suite, the highest room category this place has. First time was more-or-less without major issues, if not counting that the windows have absolutely no sound proofness, so day and night you hear absolutely everything that goes on outside and in the cafes and restaurants nearby. This is Brazil, don’t forget, so a lot of music round the clock and, of course, the traffic that never stops in Manaus. When we checked-in the 2nd time, my wife wanted to take a shower right after we entered the suite and it was pure luck that she didn’t go to the shower directly but opened a tap in hand basin: from both taps came scalding hot water only. 3 maintenance men in dirty shoes showed-up after I called the reception telling me that now they will switch-off all the boilers and disconnect all the heaters and in no time hot water will pass and everything is going to be all right. No time lasted for about 2 hours of them running to and from our suite. And after that we had to request cleaning in the bathroom to be done, so it was in 3 hours’ time that my wife finally managed to take her shower. During this most entertaining waiting time I requested to talk to hotel’s manager and him to answer only one question: you roughly charge USD 700 (seven hundred) for this room, so what is all this? He immediately promised to reimburse me 50%. And produced an important looking receipt (attached) saying that I will receive R$1.687,48 out R$3.734,96 paid for the room (and the only tariff that Opera has is full pre-payment, 100% non-refundable if you cancel less than 2 weeks before arrival) bearing his name: Joao Felipe Andrade and stamp of the hotel. Well, needless to say that I never received any reimbursement. Like needless to say that afterwards there were problems with hot water in the shower. What else? Breakfast seems to be exuberant. And is supposed to last until 10:30 am. We came at 9:30 and the buffet trays were already empty and nobody having any plans to replenish them. If life brings me back to Manaus, I would try to avoid this place at all costs.

I stayed in Manaus an extra day after staying at this hotel's affiliated Amazon lodge. The hotel was beautiful and the rooms were well appointed. My room had a nice view of the Opera House. There was a good selection of restaurants and craft shops in the area, and it was across the street from the Opera House. I would have liked to have had more time to explore the area.