We checked into Staybridge Suites Sarasota-Bradenton Airport expecting a normal stay, but quickly discovered that the toilet in our room was not functioning and would not flush. After using the toilet, we realized there was a serious plumbing issue. Repeated attempts to flush failed, and the toilet backed up with sewage water. The attached photo shows the condition of the toilet after multiple unsuccessful attempts to get it working. We immediately reported the issue to hotel management and requested assistance. Unfortunately, it was not resolved, leaving us without a working toilet. The situation became unsanitary, and I was forced to manually remove water to prevent further overflow. What was most disappointing was the response. We did not receive an apology or acknowledgment of the severity of the situation. Instead of a replacement room or refund, we were instructed to leave the property after raising legitimate health and sanitation concerns. We have submitted photographs and a formal complaint to IHG Executive Communications. IHG corporate is currently looking to resolve the matter. Based on this experience, we cannot recommend this property. A functioning toilet is a basic expectation of any hotel stay.
