Casa Saer

Service Quality: Multiple users praised the attentive, friendly, and personalized service, with some describing it as "excellent" or "recommending highly."

Worst accommodation experience on this 8 month Latin America trip so far.There is no way that their rating is legitimate. Upon arrival I was treated like a dog in a zoo. It was baking hot and I was told to stand in the corner with no seat or water offered and my passport was demanded. I was so furious I tried to cancel via the booking websites support chat but the business refused to let me cancel and wanted the full 3 nights which I had pre-paid, though at this point I hadn't even checked in. These people are beyond slime and pretended that they had no choice to reject the refund as it was the booking websites issue (whom I had on live chat at that moment). All they were concerned about the entire time was that I was not allowed to use the rooms air conditioning - the only thing they offered or said the entire time. A guest here is like a criminal in a prison and I decided to stay so as not to allow them the pleasure of stealing three nights worth of payment without consequence. I promised them I'd give them this review and here we are (see pictures for validation). The place is sketchy and is clearly used for ulterior motives hence the insane security - as they have you duel padlocked inside the building and you have so get somebody to manually unlock the doors to leave. The room was a dump too and the shower is a pipe hanging out the wall. No toilet paper of course and no towel provided. The place seems to house dubious characters and when seeing the place from a multitude of perspectives it clearly functions as some sort of "safe house" for a certain underbelly of society. Beyond awful. Merry Christmas.